Work experience

• Business Assistant

  Nova Polytec Composites Co., Ltd Taiwan

  2024.03-2024.07

  (5 months)

  Gained expertise in B2B sales operations by addressing client queries and resolving sales challenges. Enhanced customer satisfaction by optimizing sales processes for improved efficiency. Drove product sales by engaging clients in in-depth conversations to understand their needs.
• SPRO Investigator - Chinese Language Specialist

  Amazon India

  2019.06-2022.08

  (3 years)

  Performed bilingual translations (Chinese-English and vise versa) to ensure clear client communication and expectations. Conducted in-depth investigations into fraudulent activities done by sellers and buyers, ensuring resolution and maintaining high customer satisfaction. Led training sessions, fostering continuous improvement in customer relations and driving service excellence across the team. Contributed to Prime Day by performing Small Business Audits, leveraging insights to drive client growth and value. Identified process gaps and proposed and implemented crucial SOP changes. Collaborated with cross-functional teams to drive process improvements for an enhanced customer experience.

Educational experience

• Asia University, Taiwan

  Master of Business Administration

  2022.09-2024.06

  (2 years)
• Doon University, India

  BA in Chinese Studies

  2016.08-2019.05

  (3 years)

Languages