Trained and supervised 15+ employees, ensuring success in customer service and sales Elevated customer experience to 90%+ Impacted the fleet growth by 15% through the acquisition of target accounts Increased profit margin by 6% with controlled cost management and elevated sales performance Hired service agents and sales/service representatives, maintaining 83% retention rate Analyzed sales and service reporting, marketing strategies, and budgeting on a weekly and monthly basis

Oversaw sales and service goals, and implemented incentive programs to drive both Coordinated the day to day operations with a team of 10+ individuals Awarded Best Customer Service with 99% out of 100% scores at two different offices

Developed relationships with existing and target accounts Awarded Top Salesperson at the LAX Enterprise office 5 out of 5 months Ranked top 2% in the Management Trainee Program of 100+ Management Trainees