Patrick's Resume

Patrick

Sales Manager

Hong Kong

Nationality Singapore

Summary

Passionate about the transformative potential of blockchain technology and cryptocurrency, I bring a hybrid skillset spanning crypto-native operations and traditional business growth strategies. My foundation in the industry was built through hands-on experience at RedotPay, where I: • Developed deep expertise in cryptocurrency ecosystems, blockchain infrastructure, and industry dynamics, gaining conviction in its capacity to reshape global financial systems. • Acquired specialized knowledge in regulatory compliance frameworks, including KYC/AML procedures and multi-jurisdictional regulatory requirements, particularly in the context of blockchain-banking integration. • Delivered client-facing solutions, cultivating a user-centric approach to fintech services. At Kingsingal, I advanced my commercial acumen through full-cycle B2B & B2C marketing and international business development: • Led overseas market entry initiatives, managing end-to-end client engagement and partnership development across diverse cultural contexts. • Engineered growth strategies leveraging data-driven marketing, client relationship optimization, and cross-functional collaboration to drive revenue expansion. • Enhanced customer lifecycle management by integrating fintech service principles into traditional business models. Core Competencies: Cryptocurrency Market Analysis | Regulatory Compliance (KYC/AML) | Cross-Border Business Strategy | B2B/B2C Marketing Funnel Optimization | Client Acquisition & Retention | APAC Market Expansion Career Vision: Seeking to leverage my dual expertise in crypto commercialization and traditional business growth to drive impactful market adoption strategies within Singapore’s dynamic blockchain ecosystem. Open to roles in: • Cryptocurrency Exchange Marketing • Web3 Business Development • Fintech Market Strategy Believe in building bridges between blockchain innovation and mainstream adoption. Let’s connect to explore synergies.

Work experience

Sales Manager
Kingsignal Technology Co., Ltd.
2025.07-Current
(a year)
Led end-to-end analysis of daily sales data, including in-depth reviews of customer payment cycles, order fluctuations, and regional target performance. Developed visual dashboards to identify sales opportunities and collection risks, providing actionable decision-making support that indirectly improved regional collection efficiency. Participated in the formulation and breakdown of quarterly and annual sales targets. Leveraged historical data and market insights to support management in allocating targets across business units, ensuring goals were both ambitious and achievable. Developed production plans based on sales order forecasts, effectively balancing capacity and material supply. Reduced inventory pressure while ensuring on-time order fulfillment, contributing to sales target achievement for both headquarters and overseas subsidiaries. Experienced in cross-border operations, with on-site assignments in Southeast Asia, including Thailand and Vietnam. Gained first-hand insights into overseas market demands and production constraints, integrated local practices into operational processes, and optimized order execution workflows, enhancing cross-cultural collaboration within sales teams.
Customer Service Representative
RedotPay
2024.04-2025.05
(a year)
During my time as a Customer Support Representative at RedotPay, I was responsible for assisting overseas users with product-related inquiries, troubleshooting issues, and ensuring a seamless customer experience. My daily tasks included responding to customer requests via email and live chat, resolving technical and transactional concerns, and providing clear, step-by-step guidance to enhance user satisfaction. A key part of my role was maintaining positive client relationships by addressing concerns promptly and professionally. I also collaborated with cross-functional teams to escalate complex issues and provide user feedback for product improvements. Additionally, I contributed to knowledge base optimization by documenting common issues, updating FAQs, and creating troubleshooting guides to improve team efficiency and customer self-service. Through this experience, I strengthened my problem-solving skills, adaptability in a multilingual environment, and ability to turn challenging interactions into positive outcomes—ultimately supporting RedotPay’s reputation for reliable service.