Summary

Work experience

• Head of Platform Engineering

  FairPrice Group

  2024.04-Current

  (2 years)

  Leading Platform Engineering to enable engineers to code, test, build, and release with speed, reliability, and quality at scale. Driving automation, architecture improvements, and product discovery to enhance engineering efficiency and developer experience. Key Responsibilities: - Define and implement scalable platform strategies to support rapid development and deployment. - Drive engineering automation, ensuring seamless CI/CD and DevOps adoption. - Optimize developer workflows for speed, efficiency, and reliability. - Enhance system architecture for scalability and maintainability. - Collaborate with product and engineering teams to align platform capabilities with business needs. - Driv AI adoption in the SDLC process to drive productivity, reliability and quality at scale
• Architecture & Reliability Lead

  FairPrice Group

  2022.03-2024.04

  (2 years)

  Led a team focused on solving architecture and reliability challenges, driving DORA metrics and implementing SRE best practices to enhance system performance and resilience. Key Responsibilities: - Designed and optimized system architectures for reliability and scalability. - Established and improved SRE practices to enhance operational excellence. - Measured and improved DORA metrics to track and enhance engineering performance. - Drove incident management and root cause analysis to reduce system downtime. - Advocated for observability, monitoring, and automation to improve system reliability.
• Head of Software Engineering

  Kerry Logistics

  2020.12-2021.11

  (a year)

  Led and scaled the Software Engineering Team to 90+ members, overseeing engineering management, architecture, CI/CD implementation, and agile practices. Focused on team growth, process optimization, and technology adoption to drive high-quality software delivery. Key Responsibilities: - Managed and expanded the engineering team, ensuring a high-performance culture. - Defined and optimized software architecture for scalability and efficiency. - Led sprint planning, engineering governance, and project execution. - Implemented CI/CD pipelines, enabling continuous integration and fast deployment. - Delivered technical presentations and knowledge-sharing sessions to upskill teams.
• System Architect & Development Manager

  Kerry Logistics

  2020.03-2020.12

  (10 months)

  Researched, planned, and designed cloud-native architectures using Terraform, Azure DevOps, AWS, Golang, .NET, and Docker. Championed DevOps practices, GitOps, Infrastructure as Code (IaC), and CI/CD adoption to enhance software development and deployment efficiency. Key Responsibilities: - Designed and implemented scalable cloud infrastructure using AWS and Azure. - Developed automation pipelines with CI/CD, GitOps, and containerization for rapid deployment. - Introduced modern DevOps principles to enhance system reliability and performance. - Led team development and mentorship, fostering a culture of continuous learning. - Managed projects, set OKRs, and aligned engineering goals with business objectives. - Governed and optimized the development center, driving operational excellence.
• Solution Engineer, Severless Solution Architect

  NE Digital

  2019.03-2020.03

  (a year)

  Primary focus of using Serverless Architecture to design a new solution to accelerate innovation and productivity. On the other hand contribute to reshaping development processes with Agile principles, DevOps practices, introduce tools and in-house share services. Advocate for trunk-based development. Hands-on product development with Golang and ReactJs. Architecting and solutions with Serverless from the ground up. Own the product planning and roadmap to unify and simplify developer experience with SDKs, libraries, plugins, and Saas. Handon experience on Terraform, ReactJs, GoLang, NodeJs, Shell Script.
• Senior Software Engineer

  Tigerspike

  2017.11-2019.03

  (a year)

  Solution and solve complex technical problems ranging from Finance, Insurance and Airline industries. Hand on implementation from front-end to back-end tech stacks involved AWS, C#, .Net Core, Angular, Typescript and Python. Big fan of design patterns and system architecture, build Serverless Architecture for Airline backend from scratch, BFF Architecture to Event Driven model.
• Digital Architect

  Maxis

  2015.08-2017.11

  (2 years)

  Led Scrum teams in product development and digital transformation initiatives, defining digital roadmaps, application architecture, and development standards to drive scalable and customer-centric solutions. Acted as a full-stack developer, contributing to both frontend and backend systems while integrating emerging technologies such as cognitive computing and cloud solutions. Key Responsibilities: - Led agile teams in developing innovative digital products. - Defined and improved application architecture for scalability and performance. - Conducted proof-of-concept (PoC) initiatives for new ideas, focusing on AI, cloud, and cognitive technologies. - Established and enforced development standards to enhance code quality and maintainability. - Contributed to digital transformation initiatives, aligning technology with business goals. - Provided business insights to ensure an enhanced customer experience. Key Products Supported: ✅ iSell Home & Mobility – Internal processing platform serving millions of Maxis customers over-the-counter. ✅ Hotlink Red – Prepaid self-service app with over 2 million monthly active users. ✅ MyMaxis App – Postpaid self-service app with over 700,000 monthly active users. ✅ Maxis Waiting Room – Traffic management system to regulate customer traffic during major launches.
• Development Manager

  Manulife Technology and Services

  2015.01-2015.08

  (8 months)

  Led the Hong Kong Java development team with 12 team members across Malaysia and China, overseeing team performance, project delivery, and process compliance. Key Responsibilities: - Managed team hiring, training, staff assessment, and career planning to build a high-performing - development team. - Monitored team productivity, planned resources, and optimized development workflows. - Ensured adherence to SDLC processes and prepared for audit compliance. - Established and refined the team's working model, driving operational efficiency. - Implemented and monitored SLAs to ensure service quality and timely delivery. - Fostered team development, promoting knowledge sharing and best practices.
• Senior Software Engineer

  Manulife Technology and Services

  2013.03-2015.01

  (2 years)

  Provided IT support across Malaysia, Thailand, Cambodia, and Indonesia, focusing on Agent Web Applications built on ASP.NET MVC and Oracle DBMS. Led sub-teams, trained junior developers, and designed new modules. Key Responsibilities: - Conducted user discussions and demos to align system functionalities with business needs. - Designed, developed, and tested core features and modules. - Led sub-teams and mentored junior developers, fostering technical growth. Key Projects: ✅ Offline Sales Illustration System – Developed a WPF-based offline system for generating sales illustrations in PDF format, using MVVM, Microsoft Report Viewer, and SQLCe. (Role: Core lead, developer, and tester.) ✅ MySales (Online POS System) – Designed a Windows 8 tablet-based POS system for insurance product presentations, e-signature capture, and electronic submission. Built as an offline-first application with live update capabilities, leveraging WPF (Prism), SQLCe, AngularJS, ASP.NET MVC, and Oracle DBMS. (Role: Architecture designer, developer, and tester.)
• Analyst Programmer

  Manulife Technology and Services

  2011.09-2013.03

  (2 years)

  Supported Hong Kong Manulife, maintaining and enhancing the Agent Web Application built on J2EE and Oracle DBMS. Key Responsibilities: - Conducted requirement analysis, module design, development, and UAT support. - Prepared training materials and mentored junior developers. - Led team demos and presentations to promote knowledge sharing. Key Projects: ✅ eFlexicare – Designed and developed a proposal illustration platform for Group Life Insurance, using jQuery, AJAX, MVC, and JasperReports. (Role: Core lead, project architect, and coordinator between users and vendors.) ✅ Print Engine – Built a proposal illustration platform for agents using iText for PDF report generation. (Role: Developer, tester, and creator of a proposal regression tool.) ✅ eOffer – Developed an electronic marketing tool for sending offers and invitations to agents, integrated into the Agent Web Application. (Role: Developer and tester.)
• Analyst Programmer

  Scholastic Asia

  2009.06-2011.09

  (2 years)

  Developed web and desktop applications for both in-house and commercial use, while providing support for legacy systems. Engaged in the full software development lifecycle, from system analysis and requirement gathering to database design, UI development, testing, deployment, and maintenance. Conducted R&D on new technologies, optimized system performance, and mentored junior developers. Key Achievements: - Developed an online multimedia library portal, enabling customers to access digital content and allowing staff to manage contracts and licenses. - Built an offline magazine subscription system, streamlining customer subscription and delivery management. - Created a teacher redemption website, allowing educators to redeem reward points online. - Designed and implemented a data synchronization agent, automating real-time data transfer between warehouse and office systems. - Developed and deployed an Online Franchisee Control System in Shanghai, providing system setup, deployment, and user training. - Enhanced an Offline Student Management System for tuition centers, improving student data tracking and management. - Built a Franchisee License Program with USB key authentication, securing access to proprietary multimedia content for education franchisees. - Developed an Online Book Club System, enabling staff to efficiently manage book orders and inventory.
• Internship

  HSBC

  2008.04-2008.10

  (7 months)

  Gained hands-on experience in IT support and office automation, providing hardware and software support to internal staff. Assisted in maintaining critical systems, troubleshooting technical issues, and researching new solutions to improve office efficiency. Key Responsibilities: - Provided hardware support and troubleshooting for internal staff. - Maintained and monitored the Lotus Notes main server to ensure seamless operations. - Researched and developed new IT solutions to enhance office productivity. - Performed hardware installation, system repairs, and replacements, including Windows OS installation. This version is concise,

Educational experience

• Campbell University

  Bachelor’s Degree Information System Engineering
• Tunku Abdul Rahman University of Management and Technology

  Advance Diploma Information System Engineering
• Tunku Abdul Rahman University of Management and Technology

  Diploma Computer Science

Languages