Work experience

• Technical Support Engineer

  Gigamon Inc.

  2021.04-2025.02

  (4 years)

  • Resolve high-priority technical issues for a broad customer base, handling 30-35 cases focused on Inline network configurations, Inline SSL troubleshooting, and TACACS authentication, delivering timely solutions. • Provide expert product support to Gigamon’s largest customer, T-Mobile US, by managing Leaf & Spine clustering of traffic analyzer devices, ensuring optimal performance and satisfaction. • Lead weekly case review meetings with T-Mobile Stakeholders, preparing detailed technical documentation and action plans, and presenting product solutions. • Identify and report system enhancements and software defects, collaborating with engineering & QA teams to ensure timely fixes. • Expert in Cross-team collaboration across diverse teams like Sales and Professional Services to understand and comply with customer needs. • Involved in device upgrade projects for T-Mobile to plan and device a project, project schedule and perform risk assessment. • Publish 6+ technical articles per quarter, sharing solutions from real-world case studies to build the company’s knowledge base. • Build strong customer relationships through collaboration with Customers, Sales, QA, and Engineering teams to align support efforts. • Display leadership in driving process improvements for CRM tool (Salesforce) and customer portal using insights and customer feedback to enhance performance and launch new features. • Advocate for workforce engagement on the 'Voice of the Employee' committee, to influence and promote a positive organizational culture.
• IT Engineer

  SAS Automotive

  2020.11-2021.04

  (6 months)

  • Support daily operations of the local network and IT hardware and software systems and entire plant’s network troubleshooting and maintenance. • Create and maintain Active Directory (AD) environment management documentation on as-necessary basis. • Engage in L2 and L3 network support and troubleshooting shop floor/MES issues.
• Network Engineer Intern

  Marmon Food & Beverages Technologies

  2019.06-2019.07

  (2 months)

  • Incorporate Vantron IoT dongle to read data from a file and convert it into packet format. • Serially transmit converted packet by adding with header and footer. • Develop Python-based serial communication code to read and convert data into individual packets to be transmitted to a Food Holding unit. • Integrated this code with another main program to send the file from the Vantron IoT dongle to the Food Holding Bin.
• Network Engineer Intern

  Sree Vinayaka Enterprises

  2017.08-2018.07

  (a year)

  • Worked closely with the network designing tool like Cisco Packet Tracer to design a Corporate Company Network model. • Designed and implemented a basic corporate network topology for the interconnection between offices by creating VLANs with switches, routers, and hosts. • Tested and troubleshot configurations in the console to check the communication between the networks.

Educational experience

• Westcliff University, California, USA

  Business Administration (IT Program Management)

  2023.06-Current

  (2 years)
• San Jose State University, California, USA

  Electrical Engineering (Computer Networking)
• Visvesvaraya Technological University, India

  Telecommunication Engineering

Certificates