Work experience

• Global Technical Support / Overseas Service Team | Assistant Manager

  Osstem Implant Co., Ltd.

  2024.09-Current

  (2 years)

  Provide technical support for overseas subsidiaries/branches, improve service operations, and enhance global customer service systems. Technical support and service operation support for overseas entities Remote support process improvement and service history system setup Standardized warranty parts process (free delivery, analysis, disposal) On-site issue support in Seoul metro area & monthly technical training Preparing for Vietnam expatriate role, strengthening global business capability Key Achievements： Optimized Unit Chair K5 installation: 3hrs → 2hrs (33% improvement) Drove global service standardization and operational efficiency
• Global Sales Engineer / Overseas Sales & Technical Support

  Huvitz

  2021.11-2024.09

  (3 years)

  Managed overseas distributors, drove sales activation, market analysis, product training, and global projects with dual technical & sales ownership. Managed 30+ distributors across North America, Middle East, LATAM, Africa Regional sales target setting & performance management Sales activation project planning & execution Regular market & competitor analysis reports International exhibition booth operation & technical seminars Distributor engineer on-site & headquarter training Supported FDA approval and clinical data acquisition Key Achievements LATAM sales: 103% of target; Africa collection rate: Grade A 141 units sold for core ophthalmic products (117% of target) 12 annual market reports to support sales strategy Strong global partner network operation capability
• Technical Sales / Application Engineer / Vietnam Branch

  ENSTECH

  2017.06-2021.11

  (4 years)

  Led technical sales and application for precision metrology (2D vision / 3D contact measurement), driving market expansion and customer base growth. Technical sales for Hexagon 2D/3D non-contact metrology equipment Customer needs analysis and customized solution proposal PoC and product demonstration System installation, commissioning, application optimization New customer development and market expansion Local team training and process setup Headquarter reporting & partner communication Key Achievements Acquired 92 new customers Achieved 120% of sales target Stabilized Vietnam branch and built business foundation

Educational experience

• Korea University

  B.S., Electronic Information and Communication Engineering

  2010.02-2015.06

  (5 years)

Languages