Work experience

• AI LINGUISTICS TRAINER & DATA ANNOTATOR

  LACVIET TRANSLATION, Outlier

  2023.01-Current

  (3 years)

  •AI Model Training (RLHF & SFT): Applied Reinforcement Learning from Human Feedback (RLHF) and Supervised Fine-Tuning (SFT) techniques to improve model performance. Ranked multiple model responses based on helpfulness, honesty, and harmlessness. •Linguistic Content Creation: Created and edited linguistically complex content, including comprehensive grammar guides, syntactic analyses, and usage explanations for NLP datasets. •Quality Assurance (QA): Evaluated AI-generated text for fluency, tone, factual accuracy, and grammatical correctness. Identied and resolved issues related to ambiguity, bias, and hallucinations. •Data Annotation: Annotated linguistic datasets with precise syntactic, semantic, and pragmatic labels to assist machine learning algorithms in understanding context. •Research & Evaluation: Conducted linguistic research to evaluate model behavior, identifying error patterns and generalization issues, and summarizing ndings for engineering teams.
• DIGITAL MARKETING & CONTENT WRITER

  Upwork

  2021.01-Current

  (5 years)

  •Executed SEO strategies (Keyword Research, On-Page/O-Page) to drive organic trac. •Planned and managed advertising campaigns on Facebook and YouTube, analyzing KPIs to optimize performance. SENIOR TRANSLATOR & LOCALIZATION SPECIALIST - LacViet Translation •Complex Document Translation: Successfully translated a 320-page specialized nancial and travel document and various medical records for Vietnam hospitals, ensuring 100% terminology accuracy. •Localization & Transcreation: Adapted marketing materials (banners, leaflets) from English to Vietnamese, maintaining the original brand voice while ensuring cultural appropriateness. Annotation, Prompt Engineering, NLP (Natural Language Processing), Quality Assurance (QA). •Linguistic Expertise: Syntactic & Semantic Analysis, Grammar & Style Guides, Ambiguity Resolution, Dialect & Cultural Localization. •Tools & Digital Marketing: SEO (On-page/O-page), Translation CAT Tools, Content Management Systems (CMS). •Media Localization: Performed Vietnamese subtitles (SRT), transcription, and provided voiceover talent for multimedia projects. Certications 06/2019 Previously held IELTS certication with a score of 7.5 02/2021 TOEIC Certicate with score 800 issued 02/2017 Certied Vietnamese language specialist by the Ministry of Education of VietNam

Educational experience

• The University of Southern California

  Marketing

  2015.12-2020.07

  (5 years)

  Marketing in The University of Southern California
• Hanoi National University of Education

  English Sector

  2010.09-2014.06

  (4 years)

  English Sector in Hanoi National University of Education

Languages