Naqash's Resume

Naqash

Founder & Operations Manager

Male

27 y/o

Sales representative/Customer Representative/Sales Administration/Back Office/Sales Operations/Sales business analysis/Sales training instructor

Live in Pakistan

Nationality Pakistan

Summary

Experienced customer service and sales professional with 7 years of proven expertise in BPO campaigns across the USA, Canada, and UK markets. Skilled in both B2B and B2C processes, with a strong background in client communication, lead generation, upselling, and problem resolution. Adept at working in fast-paced environments and delivering high-quality service that meets and exceeds client expectations.

Work experience

Founder & Operations Manager

Hawk Tech BPO Solutions

2022.01-2024.12

(3 years)

Founded and managed a BPO firm offering packaging support and recruitment services for international clients. Led operations, team management, and client communications for U.S.-based projects. Hired and trained a team to meet quality standards and service-level targets. Built partnerships and generated consistent business growth through client satisfaction and word-of-mouth.

Sales Representative

US BPO Solutions

2017.01-2022.12

(6 years)

Executed sales strategies to generate leads and close deals with U.S. clients Delivered consistent monthly sales performance, often exceeding targets. Mentored junior agents and assisted management with team coordination. Maintained client data in CRM tools and ensured timely follow-ups.