Work experience

• Co-Founder & People Advisor

  IMMI School Inc.

  2021.10-Current

  (5 years)

  • People framework advisory: Provide periodic advisory support on people operations frameworks for a distributed 40+ person education team, including hiring standards, onboarding structure, performance principles, and compensation guidelines. • International hiring guidance: Advise leadership on international hiring considerations, remote-team operating rhythm, and basic workforce planning; advisory scope only, with no operating ownership.
• Regional HR Operations & Payroll SSC Lead, Americas |

  Cainiao Supply Chain US INC.

  2024.03-Current

  (3 years)

  • Regional HR operations and payroll SSC leadership: Lead Americas HR operations and payroll SSC governance across U.S., Canada, Brazil, and Mexico, overseeing team delivery, workstream progress, cutoff discipline, risk escalation, and stakeholder alignment at the project level. • Mexico payroll and SSC integration: Integrated Mexico payroll and SSC workstreams into the Americas governance scope, clarifying owners, deliverables, local payroll checkpoints, vendor coordination, and escalation paths for recurring and annual payroll events. • Annual compliance and audit readiness: Own the regional annual key-work calendar and control checkpoints for major compliance projects, including U.S. ACA 1094-C/1095-C, RxDC, Form 5500/SAR and ERISA Wrap Plan, Mexico PTU and IMSS audit, and cross-market benefits renewals. • Benefits renewal and enrollment leadership: Lead team planning for commercial insurance renewals, 401(k) and benefits open enrollment, employee communications, voucher/meal card contract renewals, and vendor follow-ups with CB, payroll, legal, finance, brokers, and local providers. • HQ / regional / local alignment: Bridge HQ CB/payroll, regional HR, HRBPs, local finance, legal counsel, brokers, and vendors to translate policy decisions into owners, timelines, cutoffs, budget reminders, and compliant employee-facing execution. • Lifecycle process oversight: Oversee onboarding, transfers, promotions, compensation and benefit changes, leave, and termination workflows; standardize manager and employee experience and define escalation mechanisms across markets. • AI-enabled process automation and analytics: Designed AI-assisted HR workflow and knowledge tools across onboarding, leave, cross-border transfer, Brazil vacation tracking, immigration/compliance alerts, and SOP search; led ADP onboarding automation, reducing manual processing time by 65%, improving SLA adherence to 98%, and reducing repetitive inquiries by 60%.
• HR Business Partner

  Icon Payments LLC

  2023.02-2024.03

  (a year)

  • HR business partnership: Served as primary HR partner for corporate teams, owning lifecycle support across workforce planning, recruiting, onboarding, performance management, engagement, and compliance. • Talent strategy and headcount planning: Partnered with executive leadership to define talent strategy, create headcount plans, design role requirements, and align hiring priorities with business goals. • Performance and talent review: Led performance calibration and promotion reviews with department heads, providing data-backed recommendations on team structure, succession planning, and development priorities. • Recruiting and manager enablement: Managed full-cycle recruiting for technical and non-technical roles; implemented structured interviews and hiring manager training to improve hiring discipline and reduce time-to-fill. • Engagement and retention: Designed engagement surveys, analyzed culture and retention risks, presented findings to leadership, and drove follow-up actions to improve employee experience. • Multi-state HR operations: Oversaw payroll coordination, benefits administration, leave management, and documentation compliance across NY, NJ, and CA. EARLIER OPERATIONS EXPERIENCE
• Operations Manager

  Classover

  2020.09-2021.10

  (a year)

  • Operations team leadership: Coordinated 30+ operations staff, monitored assignment completion, and maintained service delivery standards across a fast-growing education operations team. • Product and user growth: Developed enrichment class offerings based on weekly student and parent feedback, helping drive 5x user growth in 3 months. • Cross-functional program execution: Partnered with teachers and internal teams to build demo classes across 21 subjects and improve customer experience and class conversion. ADDITIONAL ADVISORY EXPERIENCE

Educational experience

• Florida State University

  Master of Public Administration

  2018.08-2020.06

  (2 years)

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