Work experience

• AppGallery Operation Manager

  Huawei Middle East & Africa

  2023.01-2024.01

  (a year)

  AppGallery Operations & Curation: Managed the end-to-end app lifecycle for the Egypt and Africa stores, including onboarding, updates, and removals. Owned the weekly Curation Plan, selecting and showcasing top apps based on regional trends, driving increased engagement and downloads. Cross-Functional Collaboration & Process Optimization: Streamlined the app review process for compliance with Huawei’s policies, reducing approval cycle times. Collaborated with product, engineering, marketing, and business development teams to resolve technical issues, enhance app performance, and foster developer partnerships, contributing to platform growth.
• VOC Specialist

  Huawei Middle East & Africa

  2022.01-2023.01

  (a year)

  VOC Management & Insights: Created and launched the first VOC system in Egypt and Africa, collecting and analyzing customer feedback to drive improvements in Huawei products and services, enhancing user satisfaction. Multilingual Support & Collaboration: Translated VOC feedback between Arabic, English, and Chinese, collaborating with cross- functional teams to resolve issues and implement customer-driven improvements.
• Travel Advisor

  Expedia- Teleperformance

  2020.01-2021.01

  (a year)

  Travel Advisory & Customer Support: Assisted customers in planning and booking travel itineraries, providing tailored recommendations and solutions. Delivered exceptional service through the Expedia platform, addressing queries and ensuring seamless travel experiences. GDS Systems & Technical Expertise: Gained hands-on experience with Sabre and Amadeus Voyager Classic V-Next systems, optimizing booking processes and resolving complex issues. Applied technical knowledge to improve efficiency and enhance the customer experience. OUTSTANDING
• Professional Trainee

  Teleperformance Company

  2020.01-2020.01

  Completed comprehensive training in English language proficiency, soft skills development, customer service strategies, and cultural awareness. Gained hands-on experience in delivering exceptional customer interactions and adapting to diverse cultural contexts. Certified by the Travel Industry Council of Ontario (TICO), demonstrating expertise in travel industry regulations and customer service excellence.
• Translator

  Ain Shams University

  2019.01-2020.01

  (a year)

  Proficient in Computer-Assisted Translation (CAT) tools, with hands-on experience using Wordfast to translate literary works. Successfully translated the book 《天才儿童》 (The Gifted Child) with a focus on accuracy and cultural adaptation. Translated the novel 《人生海海》 while ensuring linguistic precision and cultural relevance. Developed strong research and language analysis skills to maintain the original tone and intent of texts.
• Customer Service Representative

  Engineeius Egypt

  2017.01-2018.01

  (a year)

  Provided high-quality customer support by responding to inquiries via email and resolving complaints withaproblem-solving approach. Conducted in-depth research using available resources to provide accurate and timely information to customers. Managed the end-to-end sales process, including product recommendations and order placement through the internal system. Collaborated with internal teams to enhance customer experience and ensure service excellence.

Educational experience

• JIANGNAN UNIVERSITY

  Master of Business Management

  2023.09-Current

  (2 years)

  on going MBA
• AIN SHAMS UNIVERSITY

  specialized translation

  2016.09-2020.06

  (4 years)

  Holding bachelor degree

Languages