Work experience

• CEO assistant

  ESG Consulting Company

  2023.10-2024.02

  (5 months)

  -Managed mail and both incoming and outgoing correspondence, mail, email, and faxes. ·-Created and managed office systems to efficiently deal with documentation. ·-Handled confidential and sensitive information with discretion and tact. -Answered a high volume of phone calls and email inquiries. -Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
• Asian Customer Service Representative

  Galleries Lafayette

  2022.09-2023.07

  (a year)

  -Handled customer inquiries and suggestions courteously and professionally. -Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. -Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor. -Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Sales Associate

  Kiabi

  2021.01-2021.12

  (a year)

  -Built relationships with customers to encourage repeat business. -Solved customer challenges by offering relevant products and services. -Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge. -Answered customer questions about sizing, accessories, and merchandise care. -Prepared merchandise for the sales floor by pricing or tagging. -Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed. -Maintained a calm demeanour and professionally managed issues in busy, high-stress situations.
• Cashier

  Auchan Hypermarket, France

  2020.09-2021.07

  (a year)

  -Counted money in cash drawers at the beginning and end of shifts to maintain accuracy. -Welcomed customers and helped determine their needs. -Built relationships with customers to encourage repeat business. -Worked flexible schedule and extra shifts to meet business needs. -Assisted customers with returns, and refunds and resolved transaction issues. -Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Receptionist

  Mandarin Oriental Hotel Group

  2018.06-2018.12

  (7 months)

  -Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. -Responded to inquiries from callers seeking information, and resolved customer problems and complaints. -Confirmed appointments, communicated with clients, and updated client records -Kept reception area clean and neat to give visitors a positive first impression. -Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information -Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Bakery Sales Assistant

  Gontran Cherrier

  2016.01-2017.01

  (a year)

  -Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales. -Collected payments accurately with cash, debit, and credit cards, using the Point of Sale system to process transactions. -Collaborated with the baking team to ensure timely availability of the products throughout the day. -Personalized strong communication skills to effectively collaborate with colleagues across all departments within the bakery setting. -Enhanced customer satisfaction by offering personalized recommendations and sharing knowledge about various baked goods.
• English Tutor

  Fujen University

  2014.09-2015.06

  (10 months)

  -Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses. -Improved students' written and verbal English skills through personalized learning programs. -Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans. -Developed personalized tutoring sessions based on student needs, leading to improved academic performance. -Developed student confidence through positive reinforcement strategies.
• Salesperson

  Salesperson Burberry

  2011.12-2012.08

  (9 months)

  -Worked to build relationships with customers and built potential for additional sales. -Increased sales and customer satisfaction through optimized servicing. -Improved customer service and telecommunication skills to build lasting relationships. -Offered each customer top-notch, personal service to boost sales and customer satisfaction. -Exceeded monthly targets by diligently following up on leads and closing deals promptly. -Increased average transaction value by upselling complementary products or services based on customer needs.
• Sales Associate

  H&M Hennes & Mauritz

  2010.09-2011.06

  (10 months)

  -Built relationships with customers to encourage repeat business. -Solved customer challenges by offering relevant products and services. -Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge. -Participated in team meetings and training sessions regularly for continuous professional development within the retail industry. -Managed returns, exchanges, and refunds per store policy.
• Debt Collector

  Bnp Paribas Bank

  2009.09-2010.08

  (a year)

  -Worked in call centre environment handling manual and automatically dialled outbound calls. -Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions. -Maintained consistently high success rate of collecting on overdue accounts. -Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations. -Negotiated payment plans with customers to prevent accounts from entering collections. -Achieved performance goals consistently.
• Communications Intern

  General Motors

  2009.03-2009.08

  (6 months)

  -Prepared social media posts and videos with an eye for viral content strategies. -Analyzed metrics from communication initiatives to optimize future efforts and maximize impact on target audiences. -Organized community events to increase brand presence in local markets and foster positive relationships with stakeholders. -Created visually appealing presentations for internal meetings that effectively communicated key messages to team members. -Developed compelling marketing materials for various channels, increasing audience engagement and brand awareness. -Supported public relations campaigns by coordinating media outreach efforts and securing placements in target outlets.
• PR Assistant Intern

  Grayling France

  2008.04-2008.09

  (6 months)

  -Processed internal communication by developing a centralized repository of PR materials accessible to all team members. -Increased efficiency in monitoring competitors'' activities through the implementation of an organized tracking system. - Supported successful product launches with comprehensive media coverage, securing key placements in relevant outlets. -Maintained and updated media contact lists and databases for ease of access. -Responded to media inquiries, monitored media coverage, and created press reports to influence public narrative.

Educational experience

• Ieseg

  Desmi International Business

  2023.09-2025.03

  (2 years)

  Desmi in international business: hr, finance, marketing, car, négociation, accounting
• Fujen University

  Brand & Fashion Management

  2014.09-2016.12

  (2 years)

  Brand and fashion management : marketing stratégie, garment fabric, communication strategy… but
• National Kaohsiung Normal University - Kaohsiung City

  East Asian Languages

  2012.06-2013.06

  (a year)

  Chinese language learning
• University Paris 13 - Paris

  Communication Studies

  2011.09-2012.06

  (10 months)

  Maîtrise, 1st year of master degree , intercultural communication studies.
• ISCPA - Paris

  Communication Studies

  2009.09-2010.06

  (10 months)

  Responsible for project in internal and external communication
• iseg - lyon

  International Marketing

  2007.09-2009.06

  (2 years)

  International marketing , economy , incoterms , sociology…

Languages

Certificates

Skills