Work experience

• Human Resources Administrative Specialist III

  Conduent

  2019.08-2024.06

  (5 years)
• Chinese Email and Chat Support

  Inspiro Relia

  2019.02-2019.07

  (6 months)

  Provide email and chat support using Chinese Traditional and Simplified.
• Technical Helpdesk Analyst (Cantonese)

  Atos Inc

  2016.02-2017.08

  (2 years)

  Worked as a global helpdesk support for Cantonese users. Provided basic troubleshooting and ensured that the issue is routed to the proper team for further resolution.
• Bilingual Customer Service Representative

  Concentrix

  2014.10-2015.09

  (a year)

  Worked as a bilingual customer service representative and provided payments support in both Mandarin and English through phone calls, emails and chat. Helped out in translation tasks as well.
• Executive Operations (Multilingual)

  Aegis

  2012.02-2013.12

  (2 years)

  Worked in a telecommunications account, mainly audio and net conferencing. Provided reservations and leading audio conferencing services in multiple languages, including Cantonese, Mandarin and English. I was given the additional responsibility of a meeting manager, which includes coordinating with the people in charge on the flow of the upcoming conference call and ensure that this is something feasible.
• Independent Consultant - Mandarin Translator

  Accenture

  2011.10-2012.02

  (5 months)

  Main responsibility is to translate documents from Mandarin to English. Also processed granting access requests and basic web related troubleshooting.
• Trilingual Technical Support Engineer

  Teleperformance

  2009.08-2011.06

  (2 years)

  Provided both technical and customer service support over the phone and via email in Cantonese, Mandarin and English for customers from Hong Kong, China, Singapore, Malaysia and Taiwan.
• Translator

  HSBC HDPP Data Processing

  2006.01-2009.08

  (4 years)

  Translated documents submitted by customers needed for credit card applications from Chinese to English for further processing. Also helped out in other queues as well.
• Sales Specialist

  Platinum Hardware and Steel Center

  2005.05-2006.01

  (9 months)

  Helped out in the newly put up family business in Tarlac. Mainly in-charge of conducting business and price negotiation with customers. Did client visits as well to ensure good customer relationship.
• Bilingual Customer Service Representative

  Sitel

  2004.08-2005.04

  (9 months)

  Coordinated with different departments within the client company (i.e. logistics/traffic, product specialist engineers, distributors, and etc). Communication mainly done via phone and web based application in English, Mandarin and Cantonese.
• Multilingual Technical Support Engineer

  Sykes Asia, Inc

  2003.07-2004.08

  (a year)

  Provided technical support over the phone, via email and fax to end users located within the Asia Pacific region. Languages used include Cantonese, Mandarin, Fukian and English.
• Multilingual Technical Support Engineer

  Sykes Asia

  2002.03-2003.02

  (a year)

  Provided technical support over the phone, via email and fax to end users located within the Asia Pacific region. Languages used include Cantonese, Mandarin, Fukian and English.

Educational experience

• De La Salle University

  Bachelor's Degree, PSYCHOLOGY

Languages