Work experience

• Employee

  Mohammed

  2025.03-2025.04

  (2 months)

  Gained practical exposure to airport operations and movement procedures, enhancing understanding of the aviation ecosystem. Observed and learned about ground handling, passenger flow management, and coordination between various airport departments, reinforcing the importance of seamless operations. Acquired insights into the fast-paced and highly regulated environment of the aviation industry.
• Retail Sales Specialist

  Etisalat Group

  2023.10-2025.03

  (2 years)

  Delivered exceptional customer service to over 50+ customers daily, consistently exceeding expectations in a high-volume retail setting. Proactively identified customer needs and provided tailored telecommunications solutions (mobile plans, data packages, devices). Managed and processed a high volume of sales transactions, activations, and service inquiries accurately and efficiently, maintaining strict adherence to company policies and procedures. Resolved complex customer issues and complaints with professionalism and empathy, transforming negative experiences into positive outcomes and fostering customer loyalty. Maintained in-depth knowledge of all products, services, and promotions, ensuring accurate and up-to-date information was provided to customers. Collaborated effectively with team members to achieve daily and monthly sales targets, contributing to a cohesive and high-performing retail environment. Egypt
• Retail Sales Specialist

  Vodafone Egypt Group

  2018.10-2023.03

  (5 years)

  Achieved monthly sales targets consistently. Provided excellent support to clients from diverse nationalities. Established good connections with coworkers and clients. Demonstrated excellent communication skills and performance. Maintained great performance working under stress and in a highly engaged environment. Worked in one of Vodafone's most active branches at Sharm El-Sheikh airport. Dedicated, disciplined, informative, and knowledgeable in required work. Honest and well-trusted. — June 2015 - October 2018 Provided first-line customer support and guidance on Vodafone products and services, ensuring a smooth and pleasant in-store experience. Assisted customers with technical queries, account management, and troubleshooting, demonstrating strong problem-solving capabilities. Educated customers on new technologies and service benefits, enhancing their understanding and optimizing product usage. Maintained a clean, organized, and inviting store environment, ensuring product displays were well-presented and accessible. Handled cash and electronic payments with accuracy and integrity, reconciling daily transactions. Developed a strong understanding of customer relationship management and built rapport to ensure repeat business.
• Receptionist (Part-time job)

  Hurghada

  2014.09-2014.10

  (2 months)

  Warmly greeted and welcomed guests professionally upon their arrival and departure. Efficiently and accurately completed guest check-in and check-out procedures. Managed room reservations, modifications, and cancellations via phone, email, or dedicated systems. Responded to guest inquiries and provided accurate information about hotel services, facilities, and local tourist attractions. Effectively and promptly resolved any guest issues or complaints, ensuring their satisfaction. Managed incoming and outgoing phone calls, transferring them to the relevant departments. Handled cash and credit card payments, and issued invoices. Maintained a tidy, organized, and attractive reception area.

Educational experience

• University of Menoufia

  Law School.

  2011.01-2013.07

  (3 years)

  Law study

Languages

Certificates