Work experience

• Delivery Lead

  Cheezious rawalpindi

  2023.12-Current

  (2 years)

  • Oversaw end-to-end delivery processes, ensuring timely and efficient service for all customer orders. • Led training programs for delivery personnel, enhancing team performance and adherence to safety protocols. • Cultivated strong relationships with logistics partners to enhance delivery capabilities and customer satisfaction. • Coordinated cross-functional teams to streamline operations and improve delivery turnaround times. • Implemented performance metrics to track delivery efficiency, resulting in a 20% reduction in lead times. webuildcv.com Powered by 03 EDUCATION
• Delivery Lead

  Cheezious

  2023.12-Current

  (2 years)

  • Oversaw end-to-end delivery processes, ensuring timely and efficient service for all customer orders. • Led training programs for delivery personnel, enhancing team performance and adherence to safety protocols. • Cultivated strong relationships with logistics partners to enhance delivery capabilities and customer satisfaction. • Coordinated cross-functional teams to streamline operations and improve delivery turnaround times. • Implemented performance metrics to track delivery efficiency, resulting in a 20% reduction in lead times. webuildcv.com Powered by 03 EDUCATION
• Customer Service Rep

  Cheezious rawalpindi

  2020.11-2023.12

  (3 years)

  • Provided exceptional customer support through various channels, resolving inquiries and complaints in a timely manner. • Maintained accurate records of customer interactions and transactions to ensure efficient follow-up and service improvement. • Collaborated with team members to enhance service delivery and implemented best practices for customer satisfaction. • Analyzed customer feedback and data to identify trends and recommend actionable improvements to enhance service quality.
• Customer Service Rep

  Cheezious

  2020.11-2023.12

  (3 years)

  • Provided exceptional customer support through various channels, resolving inquiries and complaints in a timely manner. • Maintained accurate records of customer interactions and transactions to ensure efficient follow-up and service improvement. • Collaborated with team members to enhance service delivery and implemented best practices for customer satisfaction. • Analyzed customer feedback and data to identify trends and recommend actionable improvements to enhance service quality.

Educational experience

• Punjab Group Of Colleges

  Computer science

  2017.08-2019.10

  (2 years)

  Computer science
• Govt High School

  Matriculation

  2016.03-2017.07

  (a year)

  Matriculation

Languages

Skills