Muhammad Hassan Arif's Resume

Muhammad Hassan Arif

Male

Pre-sales technical support

Live in Saudi Arabia

Nationality Pakistan

Summary

As a Presales & Technical Support Engineer, I specialize in seamlessly aligning customer requirements with advanced IT solutions. With a meticulous approach, I excel in analyzing complex technical needs, designing tailored solutions, and delivering comprehensive pre-sales support. Proficient in network infrastructure, cloud computing, cybersecurity, and virtualization technologies, I am adept at conducting product demonstrations, presenting technical concepts effectively, and troubleshooting issues efficiently. Committed to delivering exceptional service, I leverage my expertise to empower clients with innovative solutions that drive business growth and success.

Work experience

Presales Technical Support Engineer
Dahua Technology Co. LTD
2023.03-Current
(2 years)
Presales Technical Support Engineer Nov 2023 - Present · 1 yr 2 mosNov 2023 to Present · 1 yr 2 mos Dammam, Eastern, Saudi ArabiaDammam, Eastern, Saudi Arabia -Provide technical consultation to clients and sales teams. -Design customized solutions to meet customer needs. -Conduct product demonstrations and presentations. -Lead proof of concept projects. -Build and maintain customer relationships as a technical advisor -Provide technical support via email, WhatsApp, phone call and site visits-Provide technical consultation to clients and sales teams. -Design customized solutions to meet customer needs. -Conduct product demonstrations and presentations. -Lead proof of concept projects. -Build and maintain customer relationships as a technical advisor -Provide technical support via email, WhatsApp, phone call and site visits Commercial Awareness, Troubleshooting and +27 skills Technical Support Engineer Technical Support Engineer Mar 2023 - Oct 2023 · 8 mosMar 2023 to Oct 2023 · 8 mos Lahore, Punjab, PakistanLahore, Punjab, Pakistan -Troubleshoot and resolve technical issues reported by customers. -Provide timely assistance via phone, email, or chat. -Document solutions and best practices for knowledge sharing. -Escalate complex issues to higher-level support or engineering teams. -Identify and address recurring issues to improve product quality.