Supervised and coordinated daily housekeeping operations to ensure cleanliness, hygiene, and presentation standards in guest rooms, public areas, and back-of-house. Trained, mentored, and evaluated housekeeping staff to maintain high service quality and adherence to operational protocols. Conducted regular inspections of guest rooms and public spaces, ensuring compliance with brand standards and corrective actions where necessary. Managed housekeeping inventory, ordered supplies, and monitored stock levels to support seamless daily operations. Developed and maintained housekeeping schedules and duty rosters based on occupancy forecasts and operational needs. Addressed and resolved guest complaints or requests promptly, ensuring guest satisfaction and service recovery. Collaborated with maintenance and front office teams to report maintenance issues and coordinate room readiness. Ensured strict compliance with safety, health, and sanitation regulations and company policies. Maintained detailed housekeeping reports, checklists, and incident logs for management review. Implemented quality control procedures to uphold cleanliness standards and operational efficiency. Led daily briefing sessions to communicate priorities, assign duties, and reinforce safety and service standards. Monitored performance metrics and provided continuous feedback to improve team productivity and service delivery. Assisted in recruitment, onboarding, and performance appraisals of housekeeping staff. Managed housekeeping equipment and ensured proper storage, maintenance, and inventory tracking. Fostered a positive, collaborative, and guest-focused work environment.

Guest Room Services: Enter rooms, ensuring vacancy before entry, replace linens, towels, and amenities, and maintain cleanliness in bathrooms and guest spaces. Housekeeping Operations: Replenish supplies, remove trash, dirty linen, and room service items. Check and ensure all appliances are in working order. Room Organization: Dust, polish, and remove marks from walls and furniture, ensuring a neat and pleasant environment. Floor Care: Perform vacuuming and floor care duties, keeping both guest rooms and hallways tidy. Safety & Security: Follow company policies regarding safety, maintenance reporting, and proper handling of materials. Store flammable materials correctly and ensure a secure environment. Team Collaboration: Work alongside colleagues to meet and exceed service standards, providing efficient, professional service to all guests.

Matric