1. Desk Attendant: Responded promptly to guest inquiries via phone and email, ensuring exceptional customer service. Managed and logged lost and found items, maintaining accurate records and facilitating retrieval for guests. Coordinated with housekeeping staff to address guest requests and cleaning schedules efficiently. Provided information about hotel services and amenities, enhancing guest satisfaction. Assisted in resolving complaints or issues related to housekeeping services in a professional manner.

1. Morning Shift: Clean and sanitize guest rooms to hotel standards Make beds, dust, vacuum, and replenish supplies. Inspect rooms for maintenance issues and report them to the supervisor. Ensure bathrooms and kitchenette areas are clean and well-stocked. Provide excellent customer service to guests. Attend to guests' requests and address concerns professionally. 2.Turndown Service: Prepare guest rooms for the evening with turndown service. Dim lights and pull back bedding. Provide additional amenities like chocolates or water. 3.Night Shift: Clean corridors, public restrooms, and common areas. Maintain high cleanliness standards throughout the hotel. Respond to late-night guest requests, such as extra towels or pillows. Prepare cleaning cart and equipment for the next shift. Communicate important information to morning staff.

including guest registration, room assignments, and responding to guest inquiries and complaints. Oversaw housekeeping duties to ensure the cleanliness and appearance of the hotel, as well as servicing and replenishing guest rooms promptly. Developed strong communication and problem-solving skills while providing exceptional service to guests.

Hospitality management