Work experience

• STORE MANAGER

  Teta Shop

  2019.12-Current

  (6 years)

  Tracked monthly sales to generate reports for business development planning. • Managed inventory tracking and physical inventory counts to minimize loss. • Prepared sales production reports for senior management. • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. • Monitored employee performance and identified performance gaps for corrective action. • • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. • • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• CUSTOMER SERVICE REPRESENTATIVE

  MTN mobile

  2017.01-2019.12

  (3 years)

  Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. • Answered inbound calls, chats and emails to facilitate customer service. • Demonstrated excellent communication skills in resolving product and consumer complaints. • • Consulted with customers to resolve service and billing issues. • Educated customers on special pricing opportunities and company offerings. • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. EDUCATION AND

Educational experience

• Mount Kenya University - Kigali, Rwanda

  Business Management

  2021.12-2024.07

  (3 years)

  Business Management in economics

Languages