Work experience

• Client Services

  Cenpact

  2023.12-Current

  (2 years)

  Answering customer inquiries and resolving issues via email, and chat. Providing exceptional customer service by being friendly, helpful, and efficient. Understanding American Express products and services to accurately answer questions and offer solutions. Processing customer requests, such as payments, account updates.
• Call Operator

  Salt

  2023.06-2024.01

  (8 months)

  Diagnosed and resolved customer technical issues related to an internet service provider via phone, ensuring efficient and accurate solutions. Provided exceptional customer service by actively listening, maintaining a positive attitude, and clearly explaining solutions in a non-technical manner. Troubleshooted a wide range of problems by following established procedures, researching knowledge bases, and escalating complex issues when necessary. Demonstrated strong technical knowledge of the internet service provider features, functionalities, and common issues.
• Social Media Content Creator Support

  Cognizant, Lisbon

  2022.10-2023.06

  (9 months)

  German Answering customer inquiries and resolving issues via email, and chat. Providing exceptional customer service by being friendly, helpful, and efficient. Understanding American Express products and services to accurately answer questions and offer solutions. Processing customer requests, such as payments, account updates.
• Agent American Express

  FoundEver, Lisbon

  2021.11-2022.11

  (a year)

  Answering customer inquiries and resolving issues via phone, email, and chat. Providing exceptional customer service by being friendly, helpful, and efficient. Understanding American Express products and services to accurately answer questions and offer solutions. Processing customer requests, such as payments, account updates.
• System Entrepeneur as financial advisor

  Insurance, shares and building, Afa AG

  2020.03-2021.11

  (2 years)

  Conducted comprehensive financial needs assessments to personalize investment strategies. Constructed diversified investment portfolios aligned with client risk tolerance and long-term goals. Created comprehensive financial plans for clients, addressing retirement planning, estate planning, education planning, and risk management. Managed client expectations and communicated complex financial information in a clear and concise manner.
• Painter and Varnisher

  Malermeister Sebastian Flieger

  2018.08-2018.12

  (5 months)

  Applied paint and varnish using brushes, rollers, and sprayers to various surfaces (walls, ceilings, furniture, etc.) Prepared surfaces for painting through sanding, scraping, and cleaning. Mixed paints to achieve desired colors and finishes. Selected appropriate paint and varnish types based on material and desired outcome. Maintained a clean and safe work environment, following all safety protocols. Applied decorative finishes like faux painting or murals.
• Baker

  Baeckrrei Voosen, Pulheim

  2016.12-2018.09

  (2 years)

  Baking Techniques (bread, cakes, pastries, specific styles like sourdough) Dough Preparation & Fermentation Knowledge Knowledge of Ingredients & Recipe Development (optional for more creativeroles) Inventory Management & Ordering (optional for lead baker roles) Food Safety & Sanitation Practices Kitchen Equipment Operation & Maintenance Teamwork & Communication
• Apprenticeship Baker

  Baeckrrei Voosen, Pulheim

  2013.06-2016.06

  (3 years)

  Assisted experienced bakers with all stages of bread and pastry production, including: Weighing ingredients and mixing dough Shaping pastries and operating baking equipment Following baking schedules and monitoring oven temperatures Learned proper sanitation and food safety protocols Packaged and labeled finished products Assisted with customer service tasks (taking orders, stocking shelves)
• Painter

  Malermeister Sebastian Flieger, Pulheim

  2010.12-2013.02

  (2 years)

  Applied paint and varnish using brushes, rollers, and sprayers to various surfaces (walls, ceilings, furniture, etc.) Prepared surfaces for painting through sanding, scraping, and cleaning. Mixed paints to achieve desired colors and finishes. Selected appropriate paint and varnish types based on material and desired outcome. Maintained a clean and safe work environment following all safety protocols. Applied decorative finishes like faux painting or murals.

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