Work experience

• National Sales / Vendor Manager

  Hanshow

  2024.07-Current

  (a year)

  (1 year 2 months) Providing retail stores with a range of Electronic Shelf Labelling (ESL) and small format signage that enhances point of decision marketing, improves operational efficiency, reduces pricing errors, and labor costs by allowing for remote updates of entire labeling systems from centralized servers.
• Key Account Manager (National) - Retail & QSR

  LG Electronics Canada

  2021.05-2024.07

  (3 years)

  (3 years 3 months) Enterprise signage and display solutions consultant to leading national retail and QSR organizations.
• Product Sales Manager / Project Manager

  Impact Digital Media

  2009.11-2021.05

  (12 years)

  (11 years 7 months) Management • Develop and implement strategic priorities & operational daily activities • Manage installation teams of 1-2 people & independent sales team of 2-3 people • Oversee P&L utilizing Lean methodologies • Achieved 10 years of successful, profitable business operation Customer Success Management • Lead customer engagement activities to maximize value & ensure product adoption • Develop complimentary design & system tools enhancing engagement • Mediate between suppliers & customers • Achieved average churn rate of less than 4% over 10 years of retention Sales / Account Management • Present business case proposals to upgrade technology & improve communications • Demonstrated business development success growing client base with a recurring revenue model • Achieved preferred supplier status with Re/Max, Royal LePage and Sutton Group Product Management • Designed, established and manage enterprise Listing Board / Impact Signage (SaaS) programs • Provide leadership with an Agile approach to developers for product development • Consult, design & operate client digital signage marketing communications systems • Achieved successful launch of numerous digital signage SaaS / hardware sales & rental programs Marketing / Communications • Create all branding, marketing, sales collateral & for digital, print, online, email, trade shows & social media • Produce customer marketing and communication content for client signage displays • Achieved production of all marketing and communications materials without outsourcing Project Management • Manage complete integration including scheduling, site readiness, procurement, delivery & installation • Oversee multiple concurrent implementations and budgets across Ontario and Canada • Direct all communications, manage all trades & 3rd party suppliers in collaboration with customer resources • Achieved consistent year over year results including 100% project cost adherence and 100% on time delivery
• Account Manager

  Videoscope

  2008.09-2009.12

  (a year)

  (1 year 4 months) Account Management and Sales • Developed business relationships with A level industry leaders such as Rogers, KFC, Enbridge • Redeveloped all sales/marketing materials for the entire sales force for proposals, presentation and web advertising • Established defined RFP documents and implemented response protocols Project Manager • Managed complete implementation of new solutions and delivered end-user hardware and software training sessions Program Manager • Recruited to develop and manage new digital signage program including marketing, sales and business development
• Account Executive Project Manager

  Xerox

  2005.04-2008.06

  (3 years)

  (3 years 3 months) Sales / Account Management • Consistently exceeded sales quotas - over 100% for 2005-2007 including a 24 % increase in sales for 2007 YOY • Recognized as the “Account Manager of the Month” after 4 months in territory. Winner of 2 Xerox reward trips • Successfully converted CFB Borden, the largest rental account in territory, to Xerox as the primary provider Project Manager • Managed implementation of new hardware and software solutions for multiple concurrent clients and locations Business Analyst • Analysed business and cost objectives for document management in government and corporate accounts • Prepared and presented cost analysis and business case reports proposing new solutions to decision makers Product Training • Designed and delivered end-user hardware and software group training sessions including CFB Borden and SCDSB • Provided training to internal sales team distributed from the corporate trainers and sale management
• Account Manager

  Corporate Express

  2003.11-2005.04

  (a year)

  (1 year 6 months) Account Management • Built over 120k account base in the first 10 months transitioned 60% of customers to web ordering, 150% of goal Business Analyst • Analysed/interpreted customer procurement processes, recommended and implemented new purchasing programs • Consolidated purchasing delivering up to 40% end user cost savings, less administration and ease of ordering
• Account Manager

  Coopers Iron and Metal

  2002.04-2003.06

  (a year)

  (1 year 3 months) • Utilized various sales techniques to successfully negotiate significant continuous revenue streams • Built competitive target base from zero to 700 accounts by thoroughly researching opportunities and cold calling
• Account Manager

  Xerox

  2000.11-2002.04

  (a year)

  (1 year 6 months)

Educational experience

• Dalhousie University

  B.A.

  1994.01-1998.01

  (4 years)
• Dalhousie University

  1994.01-1998.01

  (4 years)
• Lakefield College School

  1989.01-1994.01

  (5 years)

Certificates