Work experience

• Wealth Management Consultant

  Prudential Life Assurance

  2020.04-2020.07

  (4 months)

  - Engaged clients through personalized financial consultations and investment presentations. - Marketed and sold insurance products, achieving targets through clear communication and relationship building. - Prepared documentation and customized service offerings for diverse client needs.
• Customer Service Intern

  Investrust Bank Zambia PLC

  2015.01-2016.01

  (a year)

  - Assisted with client services, including ATM card issuance, cheque processing, and mobile banking registration. - Handled data capture and printing, supporting accurate branch records. - Ensured confidentiality and professionalism in all customer interactions.
• Cashier and Supervisor

  Aunties Snack Restaurant

  2014.01-2015.01

  (a year)

  - Managed daily sales operations, supervised staff, and ensured quality service delivery. - Performed stock-taking, reconciled transactions, and maintained updated records. - Cultivated strong customer relationships and handled complaints professionally.

Projects

• Mental Health Advocacy

  Advocate

  2023.10-Current

  (2 years)

  Mental health advocacy aimed at raising awareness about mental health and reducing stigma. The project involves campaigns, social media outreaches to support and educate people.

Educational experience

• TEFL Professional Institute

  in teaching english as a foreign language - distinction

  2025.06-2025.07

  (2 months)

  TEFL certificate demonstrating skills in teaching English to non native English speakers
• University of Lusaka

  Digital Marketing

  2024.11-2024.12

  (2 months)

  Digital Marketing certificate covering social media strategy, content creation, and online campaign management.
• University of Lusaka

  of Business Administration

  2019.01-2023.12

  (5 years)

  Bachelor of business administration with a focus on management and business operations. Gained skills in project coordination, financial management and organizational leadership
• Handsworth Institute of Applied Sciences

  Psychosocial Counseling — Valedictorian

  2022.09-2022.12

  (4 months)

  Certificate in Psychosocial Counseling from Hansworth Institute of Applied Sciences. Graduated as valedictorian, gaining skills in counseling, mental health advocacy, and client support.

Languages

Certificates