Maristi's Resume

Maristi

Customer Service Associate

Female

42 y/o

Telephone customer service/Customer Service Specialist/Consulting hotline customer service/Secretary/Assistant/Administrative Specialist/Assistant

Live in Philippines

Nationality Philippines

Summary

Hi, my name is Maristi Luces 41 years old, from Batangas Philippines. With more than 9 years as Administrative manager, more than 5 years as customer service expert, I thrived under pressure with client-first approach, accountable, quality- focused, and goal driven. As a team player, I can contribute proven outcome and high satisfaction with a focus on clear communication and professionalism. I am eager to being part of your team. Thank you

Work experience

Customer Service Associate
TELUS DIGITAL PHILIPPINES
2023.01-2025.09
(3 years)
Delivered exceptional back-office and front-line support to clients in the USA and Canada. Resolved customer inquiries with a focus on clarity and professionalism, achieving a 98% resolution rate on first contact. Streamlined processes by implementing data-driven solutions, reducing average call handling time by 15%. Collaborate with international teams in a fully remote environment, maintaining consistent performance metrics and contribute to team goals.
Customer Service Representative
CVG Concentrix Philippines, Inc.
2020.08-2022.08
(2 years)
Provide high-quality support to clients in the UK and the USA via inbound calls, emails, and live chat, resolving inquiries and processing concerns with a 95% customer satisfaction rate. Utilize CRM tools to track customer interactions, ensuring accurate documentation and follow-up. Offer customized solutions to complex issues, enhancing customer loyalty and retention. Adapted to remote work protocols during the global pandemic, maintaining productivity and client satisfaction through virtual collaboration tools.
3.Administrative Manager
jewel's clothing corporation
2011.06-2020.02
(9 years)
Managed administrative operations, including document processing, company's financial, database maintenance, human resource and report generation for a fast-paced office environment. Handled internal and external communications, banking, directing calls, emails, and faxes to appropriate departments with precision and professionalism. Supported teams by organizing meetings and maintaining digital records, ensuring seamless operations across multiple locations. Monitored and procured office supplies, optimizing resource allocation and reducing costs by 10%.
Operator
Intelligent Resources
2002.06-2011.05
(9 years)
Dedicated and hardworking worker with hands-on experience in production line operations, machine handling, and quality inspection. Skilled in following safety procedures, maintaining workflow efficiency, and supporting team targets to meet daily production goals.