Work experience

• CUSTOMER SERVICE

  ICARUSTECH74

  2021.02-Current

  (5 years)

  ▪ Custom soluons and training for home electronics and IT setup ▪ Local and cloud-based support ▪ Assistance with installaon and opmizaon of home IT systems ▪ Tailored training for electronic and IT equipment ▪ On-site technical support and cung-edge cloud soluons ▪ Personalized data management and security soluons ▪ Enhancement of IT skills for increased efficiency ▪ Guidance during the implementaon of new technologies ▪ Guaranteed tangible results for maximum user producvity EUROPE TRIP
• SUPPORT-LEVEL 1

  BING MICROSOFT

  2017.06-2017.10

  (5 months)

  ▪ Bilingual consultaon for seng up and opmizing ad campaigns ▪ Tailored support in ad creaon ▪ Strategic guidance to maximize ROI
• CUSTOMER SERVICE

  WESTERN DIGITAL

  2017.02-2017.06

  (5 months)

  ▪ Experse in integraon and advanced configuraon of Remote Access (TraceIP-DNS) ▪ Mullingual technical support (FR/EN/DE) ▪ High-impact problem resoluon for opmal customer sasfacon ▪ Comprehensive troubleshoong leading to successful customer outcomes ▪ Management of inbound and outbound calls ▪ Integrated mullingual technical support (FR/EN/DE) ▪ Rigorous customer follow-up unl complete resoluon ▪ Proven results in problem-solving ▪ Opmized and personalized customer interface
• LEVEL 1

  AMAZON

  2016.08-2017.02

  (7 months)

  ▪ Swi resoluon of issues related to undelivered shipments, boosng customer sasfacon. ▪ Accredited in handling refunds and account security. ▪ Managed and prevented fraud cases with heightened vigilance. ▪ Recovered lost customers through personalized follow-up.
• PROSPECTING MANAGER DAC

  APPLE

  2016.01-2016.08

  (8 months)

  ▪ Delivered technical and educaonal soluons for customers with iOS issues. ▪ Mentored new team members. ▪ Cerfied in MacOS.
• KEY ACCOUNT MANAGER DACH

  SADEVGROUP

  2014.01-2016.01

  (2 years)

  ▪ Strategic market prospecng to penetrate and develop the D-A-CH market ▪ Efficient and precise management and opmizaon of the customer-supplier porolio ▪ Connuous improvement of supplier relaonships and inventory management ▪ Training and mentoring a new team member for enhanced team performance
• JUNIOR SALES COUNTRY MANAGER SWITZERLAND

  SADEVGROUP

  2011.01-2014.01

  (3 years)

  ▪ Managed a German-speaking client porolio worth €3.3M (Germany, Austria,Switzerland). ▪ Provided end-to-end customer relaonship management and development. ▪ Efficiently handled complaints and customer orders. ▪ Effecvely monitored stock levels and deliveries. ▪ Conducted strategic new customer acquision across the DACH region. ▪ Promoted to Prospecng Manager aer three years of service. ▪ Coordinated samples to ensure customer sasfacon.
• Junior sales manager switzerland

  MOBILIS

  2010.01-2011.01

  (a year)

  ▪ Established the role to develop the Swiss market. ▪ Recruited for client acquision and to maintain strong relaonships with local agents and retailers. ▪ Introduced the Swiss market from scratch. ▪ Built strategic partnerships with local agents. ▪ Fostered long-term relaonships with Swiss retailers. ▪ Developed effecve sales strategies for the market.

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