Summary

Work experience

• HR Business Partner

  Trend Micro Inc.

  2023.09-2026.04

  (3 years)

  Partnered with VPs, directors, and senior managers across global DevOps, Sales Engineering, Threat Research, and Finance teams, supporting 350+ employees across workforce planning, talent, performance, compensation, employee relations, and organizational effectiveness. Supported a DevOps workforce transformation affecting ~20% of the organization by building a structured assessment approach using KPIs, case volume, 360 feedback, and stakeholder input to guide workforce decisions and communications. Coached managers through complex performance and employee relations matters, providing objective guidance, risk assessment, and practical options to support informed decisions. Partnered with Legal on higher-risk employment decisions, including PIPs, role eliminations, and corrective actions, improving consistency, fairness, and risk management. Designed and facilitated a 90-minute performance management workshop for 35+ managers, strengthening capability in feedback, performance improvement, disciplinary processes, and early HR engagement. Provided workforce and performance analysis for talent reviews and calibration discussions, supporting evidence-based decisions on performance, talent risk, and development actions. Guided annual compensation and promotion reviews using performance, retention risk, market context, and internal equity to support fair and informed pay decisions. Partnered with regional HR teams and managers across multiple countries to align global HR practices with local workforce needs and business priorities. Leveraged AI and digital tools to streamline analysis, drafting, and documentation, reducing selected analysis turnaround time by ~50%, from about one week to three days.
• Sr. HR Specialist - Global Mobility

  Trend Micro Inc.

  2022.01-2023.08

  (2 years)

  Built and managed the Americas mobility and immigration program, creating policies, compliance processes, knowledge resources, and operating practices for international assignments and relocations. Managed 200+ employee relocations and advised employees, managers, HR partners, and leaders on U.S./Canada work authorization, permanent residency, relocation policy, cost, risk, and employee experience. Created an internal mobility and immigration knowledge hub, improving access to guidance and reducing dependency on one-to-one support. Transitioned ~60% of recurring operational mobility work to People Operations through process documentation, training, and clear ownership, freeing capacity for strategic consultation and complex cases. Used employee feedback to identify relocation pain points and improve processes and vendor service, contributing to an estimated 50% reduction in employee complaints. Led an immigration vendor transition from RFP through implementation, improving typical service response time from about 7 days to 1 business day. Partnered with Legal, Finance, tax vendors, regional HR teams, and external counsel on immigration, tax, assignment compliance, and program governance.
• HR Specialist

  Trend Micro Inc.

  2016.03-2018.06

  (2 years)

  Supported onboarding, payroll and benefits, compensation administration, HR systems, employee services, and mobility across the employee lifecycle. Maintained HR data and systems including PeopleSoft, iCIMS, and SuccessFactors, and supported mobility compliance with HR, Legal, and government agencies. CORE CAPABILITIES HR Business Partnership | Workforce Planning & Organizational Design | Talent Reviews & Calibration | Performance Management & PIPs | Manager Coaching | Employee Relations | Compensation & Promotion Planning | Organizational Change | HR Data & Workforce Analysis | Process Improvement | AI-Enabled Productivity | Global Mobility | U.S. & Canada Immigration | Cross-Regional HR Partnership

Educational experience

• King's College London

  Human Resource Management and Organizational Analysis

  2012.01-2015.01

  (3 years)
• National Taiwan University

  Social Work and Chinese Literature

  2009.01-2012.01

  (3 years)

Certificates