Summary

Work experience

• Executive assistant

  American Express, Gurgaon

  2016.10-2024.09

  (8 years)

  Providing administrative assistance to the executives by managing calendars, scheduling meetings, and arranging travel logistics. • Handling confidential and sensitive information with the highest discretion, confidentiality, and integrity. • Manage correspondence and prioritize emails, prepare meeting agendas, minutes, and follow-up notes. • Serve as a trusted liaison between executives and internal or external stakeholders. • Plan and execute company events, conferences, or team-building activities ensuring smooth communication and efficient flow of information. • Prepare and reconcile expenses reports and invoices, maintaining accurate financial records in accordance with company policies. • Build and nurture relationship with clients, partners, and internal teams to support the executive’s goals and maintain alignment across functions. • Provide administrative support on key projects. • Detail-oriented, multitasking and able to adapt fast paced environment. • Excellent organizational and time management skills. • Conduct detailed reviews of high-risk customer profiles and financial transactions to identify and mitigate AML risks. • Develop and update AML policies and compliance frameworks to align with evolving regulatory requirements. Dedicated to providing exceptional support, ensuring smooth operations and a positive work environment for all stakeholders. Proven ability to manage complex scheduled, coordinate travel arrangement and streamline administrative processes, resulting in increased efficiency and productivity for the executive team. Demonstrated success in implementing effective policies and programs, building stakeholder relationships, and fostering collaboration across various departments. Adept at navigating complex challenges and providing visionary direction to ensure alignment with organizational goals. Committed to fostering innovation and developing high-performing teams to achieve sustained success. Independent, strong critical thinking and analytical skills and detail-oriented - Strong personal qualities including great attitude, entrepreneurial spirit, ability to lead and develop a research team, detail-oriented and openness to learn. - Experience in moderating focus group discussions and in-depth interviews
• Lead Analyst

  Convergys

  2015.01-2016.11

  (2 years)

  Designed and conducted customer service training programs, significantly improving representatives' problem-solving capabilities. Developed standardized response scripts to ensure a consistent and high-quality customer service experience. Handled and resolved customer complaints with a professional approach, reducing escalation rates and enhancing customer loyalty. Designed and conducted customer service training programs, significantly improving representatives problem- solving capabilities. • Assist with the administration and monitoring of department’s quality assurance program and provide closed loop feedback survey result and responses. • Monitor real time performance. Investigate issues and document steps taken to achieve resolution. • Identifies potential gaps in knowledge based on performance with metrics feedback and documentation or curriculum revision to training. • Demonstrate a cooperative and positive attitude in the workplace. • Mentor new hires and existing staff in the efficient use of query handling (via email, chat and call
• Customer Service executive

  Concentrix (formerly IBM Daksh)

  2013.01-2015.01

  (2 years)

  Maintained excellent quality scores and consistently met productivity performance targets. Provided customer support to US-based clients, ensuring timely and effective resolution of inquiries and complaints. Implemented proactive customer feedback mechanisms to address issues before escalation. Generated and analyzed customer feedback reports, providing valuable insights for service improvements.

Educational experience

• Rajasthan University

  Computer Applications

  2009.02-2012.02

  (3 years)

  I have bachelor's degree in computer application

Languages

Skills