Work experience

• Indirect Sales Support Specialist

  VOIS

  2024.08-Current

  (a year)

  2 years 3 months Working as part of the Business Support Team to manage the flow of administration, sales and provisioning request from Partners and Business managers in a timely manner. Looking for process improvements with processes and aid the business with process changes and the simplification of processes. • Work to a defined SLA for sales operations requests • Run inboxes with a varied complexity of processes • Look for process improvement opportunites • Help on small projects with process change • Pro actively aid Business Managers and Partners via e mail, phone or Teams • Help Partners and Business Managers understand Business Support processes • Assist Partner and Business Managers with Business Support activities within a defined SLA • Aid with the design and deliver new processes either into or out of Business Support • Help with the CXX improvements when Business Support operations are identied as an issue • Assist with with internal and external support calls and E mails • Access management for partners • Troublshooting technical issues related to access for partners • Onboarding support • Updating contact lists for partners • Dealer codes support • Partners profiles management • Contracts management in SWIFT
• Community Organizer

  Google Developer Groups Cairo

  2023.11-Current

  (2 years)

  (1 year 7 months) 公司:GDG 6 October
• Team Member

  Google for Developers

  2023.01-2024.09

  (2 years)

  (1 year 9 months)
• Xperts Technician

  HBB

  2024.02-2024.08

  (7 months)
• Community Mentor

  HBB Technical Advisor

  2023.08-2024.07

  (a year)
• ALPHA - Student Ambassador

  GDG On-Campus Zagazig

  2023.06-2024.07

  (a year)

  (1 year 2 months)
• GDSC Egypt Facilitator

  GDG On-Campus Zagazig

  2023.09-2024.07

  (a year)

  2 years 1 month
• HBB Technical Advisor

  VOIS

  2023.03-2024.02

  (a year)

  As a HBB Technical Advisor at VOIS, I leveraged my technical expertise to provide exceptional support to our Vodafone UK customers, focusing on home broadband services. My role was primarily technical, ensuring seamless connectivity and resolving technical issues efficiently. My role includes: - Acting as a frontline interface with Vodafone UK customers, addressing technical inquiries related to home broadband services. - Providing expert advice on technical and network-related queries. - Troubleshooting and resolving connectivity issues to ensure optimal customer satisfaction. - Managing account administration, including processing technical service requests and maintaining accurate customer databases. - Collaborating with technical teams to escalate and resolve complex issues. - Maintaining a high standard of customer service in line with Vodafone’s global standards.
• Innovation Ambassador

  Techne Drifts

  2022.09-2024.02

  (a year)

  (1 year 6 months)
• Business Developer, Ambassador

  Techne Drifts

  2022.03-2023.12

  (2 years)

  (1 year 10 months)
• Student Guide with DECI Initiative

  iCareer

  2023.03-2023.09

  (7 months)
• Founder, Community Leader

  Microsoft Learn Student Ambassadors

  2022.07-2023.08

  (a year)

  (1 year 2 months) 1 year 4 months
• Sales Intern

  STEM Entrepreneurship Center

  2023.03-2023.05

  (3 months)
• Growth & Expansion Lead

  IEEE Zagazig Student Branch

  2023.02-2023.03

  (2 months)

  11 months
• Business Developer

  Zagazig

  2022.11-2023.03

  (5 months)
• Brand Ambassador

  OBM Education

  2022.05-2022.11

  (7 months)

Educational experience

• Zagazig University

  Computer Science and Chemistry

  2021.09-2023.09

  (2 years)
• The Open University

  Computer Science
• Arab Open University

  Computer Science

Certificates