•Provided technical advisory for pneumatic, hydraulic, and industrial automation systems, ensuring optimal equipment solutions tailored to client requirements.•Conducted technical presentations and product demonstrations to educate clients on system functionality and benefits.•Delivered post-sales technical support, assisting clients with system troubleshooting, maintenance, and operational optimization.•Collaborated with the sales team to develop customized solutions, improving customer retention and sales conversion rates.•Documented and tracked client inquiries, offering real-time problem-solving to strengthen client relationships.•Partnered with engineering teams to align technical specifications with client expectations, ensuring seamless integration of solutions.•Developed and implemented a strategy for continuous learning and skill development among teammates to improve technical service delivery.

•Worked full-time in the maintenance and service department for heavy machinery, primarily focusing on Caterpillar earth-moving vehicles.•Monitored equipment validity and performed detailed diagnostics to troubleshoot and resolve machinery issues.•Planned and executed maintenance schedules within allocated budgets, ensuring efficient use of resources.•Supervised coworker performance, maintaining agility and adherence to high-quality standards during maintenance tasks.•Documented daily and periodic maintenance activities, ensuring compliance with quality assurance protocols and effective record-keeping.