Provides engineering solutions for commercial business segments with system design, field installation specifications and ROI analysis. Assists with creation of project quotes showing relevant specifications, complete with sizing information, piping diagrams and install solutions, including accessories. Creates technical support documents for commercial products and maintains technical literature on the web. Provides system/application design, sizing and installation support of water heater applications to internal and external sales, service staff, sales reps, distributors, and business owners. Works with cross functional teams as a second line of technical support for complex issues Collaborates with the training team to ensure that the training materials are relevant and up to date. Maintain technical application manuals/documents for commercial products. Provides expertise for diagnosing and resolving application challenges in the field. Develops and maintains product application sizing charts for all commercial products.

Provides application and product selection support. Actively Creates quotes and estimates for products and solutions. Provides product and application technical support and training. Serves as a primary resource for product questions and product application information for internal and external customers. Support Creating and sustaining specifications using engineering analysis and judgment. Develop and Documents service and installation actions by completing forms, reports, logs, and records.