Work experience

• Translator

  OneWater

  2024.02-Current

  (2 years)

  - Converted new French speakers to online platform to practise their vocabulary (Storytelling of titles, emotionalmarketing of photo stories) - Consistently collaborated with authors and professors (technical / cultural translation) to check new linguistic trends.
• Senior service operations engineer

  British Telecom

  2023.11-Current

  (2 years)

  - Resolved over 1000 technical queries (network configuration , troubleshooting meetings, escalations) - Reduced resolution time and respect of SLAs (100% compliance rate) - Annual award: best performance and proactivity (achievement of objectives)
• Marketing director

  Google Developers

  2022.10-2023.07

  (10 months)

  - Directed digital marketing campaigns across social media (30% growth in user engagement) - Crafted the brand story for MyEmotions app, earning an honorable mention in the Google EU Ideathon competition. - Orchestrated the 'Solution Challenge' event, established key partnerships with sponsors such as EPAM and Nokia.
• Customer success specialist

  Ryanair

  2022.11-2023.06

  (8 months)

  - Advised more than 80 customers per day ( flight reservations , cancellations, delays ,baggage claims) - Increased sales by 10%(special holiday offers, voucher, bundles) - Top 3 performers (productivity, KPI analysis)

Educational experience

• University of Debrecen

  Master of Communication and applied linguistics

  2021.09-2024.06

  (3 years)

  I have a bachelor in English studies and a masters in applied Linguistics
• Chadli benjedid

  English studies and communication

  2018.09-2021.06

  (3 years)

  English studies and communication

Languages

Skills