Work experience

• Sales Support Analyst

  China Mobile International Limited

  2024.08-Current

  (2 years)

  • Sales Operations Leveraged Excel, Python, and ERP systems to consolidate and analyze multi- channel sales data, creating weekly, monthly, and quarterly dashboards to monitor KPIs and target achievement. Accurately identified sales gaps and provided data-driven decision support, improving forecast accuracy to 95%. • Process Optimization and Compliance Led the standardization and automation of order fulfillment and approval workflows, optimizing operations and coordinating cross-functional teams for continuous improvement. Increased processing efficiency by 20% while ensuring full compliance, significantly accelerating overall operational responsiveness. • Business Analysis and Performance Reporting Developed BI reporting templates to dynamically monitor sales performance, order status, and customer response times. Analyzed key metrics to identify growth opportunities and channel bottlenecks, supporting management in formulating precise promotion and channel optimization strategies.
• Director

  Shenzhen Eden Consulting Co. LTD, China

  2018.08-2023.08

  (5 years)

  • Analyzed KPIs, social media, and industry data, interpreting trends in project datasets. • Enhanced data gathering for automated reporting dashboards, conveying insights to governments and large companies for informed decision-making. • Planned and executed international architectural design bidding events, conferences, and exhibitions. • Led social media operations, achieving a 115% engagement boost. • Contributed to ERP development, reducing operational time by 15% through process analysis and workflow enhancements.
• Business Assistant

  Trip.com Group

  2015.03-2016.09

  (2 years)

  • Assisted in the daily operations and maintenance of over 100 regional high- end hotel collaborations. • Regularly conducted price comparisons and analyses with competitors to maintain competitive product pricing. • Analyzed product data, including reservations, order settlements, and complaints, to provide key insights for optimizing business development. • Assisted in planning and organizing website marketing activities, resulting in a doubling of product exposure and booking volume.
• Field Quality Coordinator

  Philips Lighting

  2013.09-2014.05

  (9 months)

  • Assisted the Quality Manager in overseeing product quality in the Asia-Pacific region, helping to develop and implement quality control plans. • Managed sample and defective product orders and shipments in the SAP system, ensuring accurate order entry and timely processing. • Responded promptly to quality issues and customer complaints in the Asia- Pacific region, coordinating with relevant departments for investigation and resolution. • Collected and organized quality data from various documents and systems, including production records, inspection reports, and customer feedback, generating weekly and monthly quality reports. • Managed and maintained quality management system documents, ensuring timely updates and accuracy.

Educational experience

• Burgundy School of Business - BSB

  Data Science & Organisational Behaviour

  2023.01-2024.01

  (a year)
• Tsinghua University

  Industrial Engineering

  2019.09-2022.10

  (3 years)
• Universidad Internacional Isabel I de Castil

  BIG DATA AND BUSINESS INTELLIGENCE

  2022.01-2022.05

  (5 months)
• Universidad Internacional Isabel I de Castilla

  COACHING AND NLP

  2022.01-2022.05

  (5 months)
• Shenzhen University

  Marketing

Certificates