Summary

Work experience

• IT operation assistant/Digital assistant support

  World food program

  2023.01-2025.04

  (2 years)

  Facilitate and support the adaptation of corporate solutions across the sub-office be the focal between the SO and the DTU unit in the CO Manage IT assets and user’s database documentation, ensuring accurate inventory tracking and promptly reporting discrepancies for effective resource and data management. Support and be the technical lead in the digital registrations of beneficiaries including providing training and continuous support pre during and post registration Support in-kind and cash distribution programs, optimizing service delivery. Configuration of devices Led technical assessments and digital registrations in field locations, enhancing operational efficiency. Support the roll-out and use of corporate systems, including SCOPE, School-Connect, Partner Connect, Easy Vista, PIT, CFRM etc. Support, maintain, upgrade and continuously monitor the GDT infrastructure in the camps.
• IT Operations Assistant

  World Food Program

  2022.01-2023.01

  (a year)

  Monitor provided technical support for staff in a multi-user, high-availability environment, ensuring smooth IT operations. Managed and troubleshot Windows Server technologies, including Active Directory (AD), DFS, Print Services, and SCCM. Handled networking services (DNS, DHCP, SSL, TCP/IP, OSI Model) to maintain corporate network infrastructure. Maintained and configured Cisco and FortiGate firewalls, switches, and other network devices. Installed, updated, and tested HF/VHF radios, ensuring reliable communication for field teams. Trained staff on using telecommunication devices (VHF, HF, satellite phones). Assisted in PC repair, troubleshooting, deployment, and liquidation of IT assets. Assigned and managed IT devices such as laptops, desktops, docking stations, and internet dongles. Ensured corporate IT service delivery, collaborating with vendors, telecommunications companies, and internal teams. Documented and maintained IT inventory records, tracking organizational IT assets.
• Social media manager

  Silver spring production

  2021.01-2021.01

  Managed the company’s social media presence (Facebook, YouTube, Telegram). Created engaging content and promotional videos to enhance audience engagement. Scheduled posts, interacted with followers, and provided customer support.

Educational experience

• Unity UNIVERSITY

  COMPUTER SCIENCE

  2016.02-2021.11

  (6 years)

  I graduated from Unity University, Ethiopia, with a Bachelor of Science in Computer Science. I have a strong command of the English language and excellent communication skills, which I have applied in academic, technical, and professional settings. I am eager to further develop my English proficiency and cultural understanding through this program, and I am committed to contributing actively to the learning environment. My academic background, combined with my dedication and motivation, makes me a strong candidate for this opportunity.
• Addis Ababa University

  Korean language certificate

  2015.10-2016.06

  (9 months)

  I have obtained a Korean language certificate, demonstrating proficiency in reading, writing, listening, and speaking Korean. This certificate reflects my ability to communicate effectively in a foreign language and adapt to international academic and professional environments. I am motivated to further develop my language skills while contributing actively to the school’s or workplace’s cultural and educational activities.

Languages

Certificates