Work experience

• Engineering Manager

  Vertiv

  2022.01-Current

  (4 years)

  Lead and develop a national team of 40+ engineers delivering mission-critical UPS solutions across the UK. Enhanced service delivery standards through process optimization and technical training initiatives. Improved health, safety, and environmental compliance, achieving a record reduction in adverse events. Implemented RCA reporting and customer feedback loops, boosting client satisfaction and operational performance. Partnered with commercial and technical teams to drive innovation and improve service quality.
• Technical Manager

  Energy Solutions

  2007.03-2022.01

  (15 years)

  Managed and developed a field-based engineering team supporting 24/7/365 UPS operations. Delivered technical support for a wide range of Uninterruptible Power Supply systems. Maintained high levels of customer satisfaction through continuous process improvement and quality assurance. Conducted root cause analyses, customer RCA reports, and incident investigations. Provided managerial out-of-hours support as part of the UPS Duty Manager rota.
• Engineer

  Royal Air Force (RAF)

  2001.12-2006.03

  (4 years)

  Maintained and repaired ground support equipment, including power generators and hydraulic systems. Ensured operational readiness and reliability of mission-critical systems.

Educational experience

• The Open University

  Bachelor of Renewable Energy

  1998.10-2001.05

  (3 years)

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