Work experience

• Border Post, Customer Service Agent (CSA)

  Zimborders Beitbridge

  2024.07-Current

  (2 years)

  •Listen actively and emphatically to customers concerns. •Tracking the record of sales. •Greeting customers. •Effectively handle and refer complex or high-priority issues to appropriate teams. •Deliver personalized solutions and recommendations. •Manage customer complaints and concerns calmly and professionally. •Keeping up-to-date on product knowledge and company policies is crucial for providing top-notch customer service. •Analyze customer feedback to pinpoint trends and improvement areas. •Achieve performance metrics such as first call resolution, response time, and customer satisfaction. •Develop and maintain positive relationships with customers. •Continuously enhance skills and knowledge for exceptional customer service. •Maintain a high level of customer satisfaction. •Work collaboratively with other departments to resolve customer issues.
• Nurse Aid

  Potentia 24hr Medical Centre, Nurse Aid

  2022.11-2023.02

  (4 months)

  •Keeping lockers, trolleys and cleaning equipment tidy and organized. •Sweeping, mopping and vacuuming floors. •Dusting surfaces, furniture. •Cleaning bathrooms, kitchens, and restrooms. •Emptying trash and recycling bins- Restocking supplies. • Maintaining patient comfort by Adjusting positions, providing blankets, and ensuring a clean environment. •Providing patients and guests with turn-down service every evening, to replenish drinks, fruit, amenities, and towels when necessary. •Cleaning and sanitize isolation rooms in accordance to company policy. •Cleaning and maintaining floors, walls, machinery and tools after every service with emphasis on the health and safety. •Assisting with daily living activities: Helping patients with bathing, dressing, grooming, and toileting. • Assessing patient needs, identifying patients' physical and emotional needs. • Escorting patients to the waiting area or examination room, ensuring patients know where to go. •Providing a safe and comfortable environment for the patients. •Administering first aid to a patient, such as treating cuts, scrapes, and burns. •Providing health education to patients, such as teaching them about disease prevention and healthy habits. •Maintaining a safe environment for patients , such as ensuring that they have access to clean water and sanitation facilities. • Documenting medical care provided to patients, including treatments, medications, and test results. •Proving emotional support and companionship to patients.

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