Work experience

• Online English Teacher

  E-native

  2023.01-Current

  (4 years)

  • Provide online English lessons and tutoring to learners. • Help students develop communication, vocabulary, pronunciation, reading, and conversational skills. • Adapt explanations and lesson approaches to individual student needs and learning levels. • Create a positive, patient, and encouraging online learning environment. • Provide constructive feedback and support to improve learner confidence. • Use video-conferencing and digital tools to conduct lessons. Teacher / Tutor 2023 – Present • Support learners with educational development and English-language skills. • Explain concepts clearly and patiently while encouraging active participation. • Build positive relationships with learners and provide individual support. • Use teaching, coaching, mentoring, and tutoring skills to help learners progress. CUSTOMER SERVICE EXPERIENCE
• Customer Service Agent

  Call Centre

  2022.06-2022.12

  (7 months)

  • Assisted customers professionally and efficiently with enquiries and concerns. • Communicated clearly and used active listening to understand customer needs. • Resolved customer concerns while maintaining a friendly and professional approach. • Worked effectively in a fast-paced environment and used computer systems daily.

Educational experience

• South Africa

  Grade

  2019.01-2022.12

  (4 years)

  Completed Grade 12 (Matric) in South Africa, developing strong English communication, comprehension, writing, and interpersonal skills. This education provided a solid foundation for my continued work in English teaching, tutoring, and communication.

Skills