Work experience

• Import Coordinator

  Private Import Business

  2023.05-Current

  (2 years)

  Language: Mandarin, English, German, Swiss-German • Facilitated the import of goods from China to Switzerland, catering to the needs of local businesses across various industries. • Managed the entire import process, including supplier communication, logistics coordination, and customs clearance, ensuring timely delivery of goods. • Leveraged strong Mandarin and English skills to build and maintain relationships with Chinese suppliers and Swiss clients. • Conducted market research to identify high-demand products, negotiating favorable terms with suppliers to maximize profitability. • Ensured compliance with Swiss import regulations and maintained accurate documentation for all transactions.
• Nanny, Tutor & Fitness Trainer

  Private Service

  2016.01-Current

  (10 years)

  Language: Mandarin, English, German, Swiss-German • Delivered tailored tutoring sessions. Fostering language development and academic growth for children and adults. • Conducted personalized fitness training sessions, promoting physical well-being and development for clients with diverse backgrounds. • Leveraged multilingual skills to create a supportive and inclusive environment, effectively bridging communication gaps and building strong relationships with clients. • Adapted teaching and training methods to meet individual learning styles and fitness goals, ensuring client satisfaction and engagement.
• Kindergarten Teacher

  Mandarin Education GmbH

  2022.08-2022.12

  (5 months)

  Language: Mandarin, English, German • Designed and delivered engaging Mandarin lessons tailored to young learners, promoting language acquisition and cultural appreciation through interactive activities and storytelling. • Fostered a supportive and inclusive learning environment, ensuring students developed confidence in their language abilities. • Communicated effectively with parents in Mandarin, English, and German, providing regular progress updates, discussing individual needs, and addressing concerns with professionalism and empathy.
• Sales Executive

  CFM Logistics Sdn Bhd

  2012.08-2015.06

  (3 years)

  Language: Mandarin, English, Hokkien, Cantonese, Bahasa Malaysia • Leveraged bilingual proficiency in Mandarin and English to communicate effectively with diverse clientele, fostering strong and lasting customer relationships. • Spearheaded client acquisition and retention strategies to drive business growth and meet sales targets. • Acted as a liaison between clients and internal teams, ensuring smooth service delivery and prompt resolution of customer issues. • Conducted market research to identify potential business opportunities and customer needs. • Prepared detailed sales reports and presentations for management review.
• Instructor/Trainer

  JATOMI Fitness/ PRIORITY Fitness

  2013.07-2015.03

  (2 years)

  Language: Mandarin, English, Hokkien, Cantonese, Bahasa Malaysia • Conducted fitness assessments and designed personalized workout plans for clients, including strength training, cardio, and flexibility routines. • Delivered group fitness classes, such as Spinning, weight lifting training, while providing clear instructions in English (mostly) and Mandarin to cater to diverse clients. • Assisted clients with proper exercise techniques and offered guidance on injury prevention, ensuring a safe and effective workout experience. • Communicated with clients in English, Mandarin and Chinese dialects, enhancing engagement and fostering strong relationships in a multilingual environment. • Promoted gym services and membership plans through effective bilingual communication, contributing to member retention and satisfaction.
• Secretary

  Jiran Wangi Sdn Bhd

  2011.12-2012.07

  (8 months)

  Language: Mandarin, English, Hokkien, Cantonese, Bahasa Malaysia • Utilized multilingual skills in Mandarin, English, and Bahasa Malaysia for effective communication and document translation (English-Mandarin). • Drafted professional correspondence, notices, and meeting minutes to support organizational operations. • Coordinated with suppliers and customers, fostering positive business relationships and ensuring prompt responses to inquiries. • Managed administrative tasks, including schedule coordination, documentation handling, and office correspondence, contributing to streamlined office operations. • Handled quotation requests and assisted in procurement processes to support business needs.
• Admin, Finance & Customer Service Executive

  Two Plus One Enterprise Sdn Bhd

  2009.05-2011.11

  (3 years)

  Language: Mandarin, English, Hokkien, Cantonese, Bahasa Malaysia • Utilized Mandarin and English language skills to effectively communicate with clients and vendors, catering to a diverse client base. • Managed daily administrative operations, streamlining office functions and ensuring efficient communication across departments. • Handled finance responsibilities, including invoicing, payments, and financial reporting, while providing accurate, bilingual documentation when required. • Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction in both languages. • Assisted in coordinating cross-functional tasks to support business operations and client management efforts.
• Accounts and General Affairs Assistant

  Showa IPC

  2006.01-2009.03

  (3 years)

  Language: Mandarin, English, Hokkien, Cantonese, Bahasa Malaysia • Managed financial operations, including petty cash handling, accounts receivable/payable, banking transactions, cheque issuance, and processing of sales invoices and payments. • Utilized Mandarin, English, and Bahasa Malaysia to liaise effectively with management, vendors, and stakeholders. • Assisted in payroll processing and coordinated travel arrangements, ensuring seamless communication and logistics. • Provided comprehensive administrative support to the Accounts and General Affairs Manager, contributing to smooth daily operations. • Prepared bilingual financial documents and facilitated clear communication across multilingual teams to support organizational objectives.
• Assistant Manager, Customer Care Executive

  Telshine Telecommunication Sdn Bhd

  2005.07-2005.12

  (6 months)

  Language: Mandarin, English, Hokkien, Cantonese, Bahasa Malaysia • Managed customer accounts and promptly resolved complaints, delivering exceptional service across Cantonese, Mandarin, English, and Bahasa Malaysia. • Monitored collections and generated detailed usage reports, ensuring accuracy and providing timely updates to both customers and management. • Served as a key liaison between customers and management, facilitating communication to enhance service quality and client satisfaction.

Projects

• 3D Model Project

  Designer & Publisher

  2022.12-Current

  (3 years)

  3D Model Designer & Publisher

Educational experience

• Tunku Abdul Rahman College

  Studies, Human Resource Management

  2003.05-2005.08

  (2 years)

  Completed a comprehensive program in Business Studies with a focus on Human Resource Management. Gained foundational knowledge in business operations, organizational behavior, and HR practices, preparing for a career in business administration and HR management.

Languages

Skills