Kayla
San Francisco Bay AreaNationality United States
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Work experience
Director of Marketing and Guest Experience
Compass Group2019.05-Current(6 years)Conducted day-to-day project coordination, planning, and implementation across multiple teamsDeveloped and managed website, collateral, and contentLaunched a monthly e-newsletter program to 1,000 readersManaged social media accounts with engaging content and contests to increase fan engagementWorked with managers to identify areas of potential growth and to develop communication and marketing programsWedding Event Planner
The Perfect Pair Event Planning2018.10-Current(7 years)Execute details for intimate to large weddingsCoordinate wedding events with multiple vendorsNegotiate pricing and determine budgets with clientsAct as primary source of contact for entire wedding eventFulfill contractual obligations, including communications, vendor coordination, schedule creation, budget administration and execution of eventsWest Region Account Manager
Virtual hearing solutions2021.03-2021.08(6 months)District Leader
Primerica2020.11-2021.03(5 months)Community Relations and Marketing Specialist
Go Pet Club2020.08-2021.02(7 months)Completed follow up for customers to check in on their experience by sending a customer satisfaction survey and personalized emailCreated great customer relationships to ultimately create a brand experience that customers will recommend to their friendsRelaunched the company website and social media accounts to update the company brandProvided reports to upper management on customer satisfactionPromoted product advertising on Amazon and ChewyMarketing Coordinator
Aramark2018.03-2019.05(a year)Increased sales by +300% from the previous yearDesigned, edit, deployed, and tracked key metrics and ROI for email and social campaignsLed the reporting and analytics of the social marketing metrics to track positive growth patternsOffice Assistant Lead
California State University - East Bay2018.01-2018.03(3 months)Brand Representative
Productions Plus – The Talent Shop2017.02-2018.02(a year)On the weekends, I work as a demo/ brand representative with products provided by ProductionsPlus in local grocery stores around the Bay Area. My job is to represent the product while giving out samples to future consumers. I take note of the consumers for product research and customer feedback. Once I receive the feedback, I relay it to upper management for the product.Ambassador Lead- The Welcome Center
California State University - East Bay2017.01-2017.12(a year)Tours Lead Ambassador
California State University - East Bay2014.11-2016.12(2 years)Marketing Intership- Athletics Department
California State University - East Bay2014.11-2015.11(a year)
Educational experience
California State University-East Bay
Marketing/Marketing Management, General
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