Katreena

General Transcriptionist
Female35 y/oEnglish TranslationLive in PhilippinesNationality Philippines
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Work experience

  • General Transcriptionist

    AlphaSights
    2021.02-Current(5 years)
    (3 years) Industry Freelance Specialization Transcription - Transcribing recordings of interviews between two or three people covering a wide variety of topics such as finance, education, business, healthcare, IT, manufacturing, and more. - Ensure that the transcript is grammatically correct and follows the style guide.
  • Virtual Assistant

    Kwanii Phil
    2021.04-2023.05(2 years)
    (2 years 2 months) Industry Freelance Specialization Clerical/Administrative Support, - Data entry: creating/adding job orders in the CRM for scheduling. - Reporting: collate reports from field technicians, send reports to property managers for review. - Invoicing: creating/sending invoices to property managers or rental providers - Quotes: prepare and send quotes to property managers for additional repairs or appliance replacements. - Data management and record keeping. - Process documentation: writing down the team’s processes for training and onboarding new team members.
  • Team Leader

    Civicom Pacific Corp
    2017.10-2021.04(3 years)
    (3 years 6 months) – Business Transcription | Alabang, Muntinlupa Industry BPO Specialization Transcription, Data Entry, Management Position Level Supervisory - Managing the client's CRM system, ensuring that all data entered is accurate and on time - Submitting weekly and monthly reports to each of the client's POCs - Weekly quality audits done within the team - Providing coaching sessions to help the team reach their targets - Forecast queue volume to determine the workload for the day - Managing the team’s daily workload - Creating and updating process documents (PDFs and WordPress) - Basic PC troubleshooting within the team
  • Business Transcription Specialist

    Civicom Pacific Corp
    2015.07-2017.09(2 years)
    (2 years 4 months) | Alabang, Muntinlupa Industry BPO Specialization Transcription, Data Entry - Transcribing recordings for three different financial companies - Data entry to the client's CRM system - Managing the client's CRM system by updating customer information - Respond and attend to client requests
  • Credit Management Specialist

    Teletech
    2013.03-2015.05(2 years)
    (2 years 3 months) Industry Call Center / BPO Specialization Customer Service, Credit Management, Billing - Processing credit card payments from customers - Assisting customers with inquiries and disputes related to their account and mobile usage - Debt and finance management for customers who are not up-to-date - Fraud management - Skip tracing and lead generation for default accounts - Inbound and outbound calls
  • Online ESL Instructor

    AMDATEX Las Pinas Services Inc
    2011.04-2013.01(2 years)
    (1 year 10 months)

Educational experience

  • Polytechnic University of the Philippines

    English
    2006.06-2010.05(4 years)
    Bachelor in Secondary Education, Major in English

Languages

English
Proficient

Skills

CRM
Proofreading
Transcription
Data Entry
Data Management
Wordpress
HTML
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