Work experience

• Content Moderator

  Majorel

  2023.01-2023.08

  (8 months)

  · Managed day-to-day operations of application and internet content, ensuring a high-quality experience for millions of users. · Monitored social media sites and applications for abusive, violent, or inappropriate content to ensure user safety. · Implemented quality control measures and provided a safe online environment for users and communities.
• Content Editor and Proofreader

  Freelance

  2014.06-2022.10

  (8 years)

  · Edited and proofread content for multiple e-book publishing platforms, including Wattpad and Moboreader. · Managed multiple editorial projects, ensuring timely and accurate completion. · Produced articles and poetry for personal blogs and engaged in ghostwriting short stories and novels. · Known for reliability and an excellent work history in writing and editing.
• Customer Service Representative

  Sutherland Global Service Limited

  2013.06-2014.01

  (8 months)

  · Developed platform and business knowledge to provide exceptional vendor support and maintain a positive company image. · Demonstrated strong time-management skills and the ability to work independently while adhering to departmental policies and procedures. · Contributed to a positive team environment and provided assistance to team members with challenging contacts. · Maintained performance metrics such as quality, productivity, and first contact resolution, while identifying trends and suggesting improvements.

Educational experience

• SAEngineering College, Chennai

  Electronics and Communication Engineering

  2009.09-2018.02

  (8 years)

  I've completed by Bachelor of Engineering in Electronics and Communication from SA Engineering College, which is an affiliate under Anna University, Tamil Nadu, India.

Languages