Work experience

• senior account manager - product line manager

  Cargill Inc.

  2015.01-Current

  (11 years)

  · Developed sales strategies and customer development plans to grow margin annually by 25%, volume by 35% and market share by 40% within assigned customer base for all product offerings. · Led profitability growth by 300% across retail, food service, distribution, and food manufacturer customer segments in span of 5 years by becoming supplier of choice for most managed accounts · Managed coordination across internal business units to define pricing strategy, supply chain management and sales planning for both animal fats segment and edible oils resulting in year over year sales growth for 7 consecutive years. · Implemented use of consumer trend data to expand product offerings to customers and grow market share. · Championed the implementation of a customized sales approach based on a customer needs assessment and an understanding of current micro/macro industry trends, which helped retain 100% of customers. · Leveraged promotional activity and category/segment expertise to grow 100% of all assigned accounts.
• Business Development Manager

  First Service Networks

  2010.01-2015.01

  (5 years)

  · Developed 100% sales growth via the expansion of service offerings to managed customers, through a guaranteed savings service model and consultative sales approach. · Expanded network of private contractors to service multi-site customers throughout North America resulting in the reduction of overhead costs totaling $2 million in savings for customer. · Analyzed contractor performance data to ensure compliance with customer specific Service Level Agreements (SLA) regarding cost and resolution metrics resulting in 33% improved resolution times and 15% lower average cost per service call. · Provided coaching or implemented contractor coverage changes as determined by performance and market needs ensuring 100% coverage of over 2,000 customer locations. · Sourced new contractors, negotiated service rates and coordinated on-boarding process to ensure service coverage for all managed areas at a guaranteed 20% savings versus customer managed option. · Resolved all financial issues with both contractors and customers, which included: chargebacks, rejected invoices, unpaid balances and capital project planning.
• Account Executive- Account Development

  FedEx Services

  2008.01-2009.01

  (a year)

  · Managed 300+ accounts within geographic territory. Exceeded sales goals by through the offering of a broad portfolio of transportation, billing, e-commerce and business services. · Surpassed monthly sales goals by average of 18% via building of customer rapport through a customer specific sales approach that included developing customer centric pricing, marketing and automation solutions. · Successfully led Inside Sales Reps in the development of small yield accounts into field level accounts via regular sales coaching. · Exceeded market penetration goals by 30% by consulting with all territory customers at least once per quarter to resolve any service, billing or technology issues. · Managed territory analysis reports to ensure compliance with revenue attainment, market penetration, and customer interaction goals.
• District Sales Manager

  frito -lay

  2005.01-2008.01

  (3 years)

  · Led a sales district of 12-16 Route Sales Representatives (RSRs) to successfully service accounts and sell against baseline and promotional opportunities for the largest sales district in the Los Angeles Metro Zone. · Developed and communicated route specific sales plan and performed daily field audits to ensure execution of planned initiatives and compliance with established service metrics. · Conducted weekly one-with-one discussion with RSRs to review sales and service performance and provided field sales training to develop RSRs selling capabilities. · Prepared and presented monthly product sales and service performance reviews for retail customers to gain incremental sales support and address any service-related issues. · Managed all operational aspects of sales district which included hiring, training and coaching new hires; budget P&L; safety training; inventory management; compensation; promotional calendar and performance recognition. SKILLS Complex pricing negotiation and data driven selling experience. Strong presentation and communication skills. Customer Relationship Management via Salesforce, Tableau, and Power BI. Volume forecasting, data analysis and territory planning. MS Word, Excel, PowerPoint, Outlook proficiency. Bilingual: English and Spanish. HIGHLIGHTS 20 years sales experience calling on diverse customers from buyers to C-level executives. Adept at building customer relationships and using consumer trends to drive sales. Managed accounts in corporate, retail chain, broker/distributor, food service and food manufacturing customers. Demonstrated ability to collaborate across all business functions to execute and exceed sales objectives.

Educational experience

• Cal State Long Beach

  Bachelor of Arts-English
• East Los Angeles College

  Associate of Arts-Liberal Studies

Languages