Jose Luis
Volunteer Logo Designer
MaleSales representativeLive in United StatesNationality
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Work experience
Product Sales Specialist
Apple2022.08-Current(4 years)Proactively identified and resolved user pain points, reducing escalations by 40% and improving resolution efficiency through clear, user-centered communication Collaborated cross-functionally with Business, Genius Bar, and Operations teams to refine customer journeys, improving resolution times by 20%Volunteer UX / Brand Designer
El Callejon Machinery & Equipment2025.01-2025.04(4 months)Led design of logo, business cards and marketing collateral, ensuring consistency across print applications Elevated overall brand perception, helping increase credibility and customer trust within competitive markets Created low-fidelity website wireframes to explore page layouts that aligned with user needs
Educational experience
San Francisco State University
Visual Communication Design2022.08-2024.12(2 years)
Certificates
Microsoft UX Design Professional Certificate San Jose, CA
Coursera Mar 2025 - In Progress
Acquired comprehensive training in industry-standard UX methodologies, including user research techniques,
wireframing, and usability testing protocols. .
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