Lead and manage a group of 19 highly technical skilled IT engineers, distributed across 14 different countries in Europe, Middle East & Africa (EMEA)The team applies subject matter expertise by acting as 2nd level of support (2LS) to manage and resolve complex technical issues (hardware and software), with the right speed and accuracy, to EMEA customers, covering the full portfolio of Computing Commercial. At the same time, they prevent technical elevations by teaching and raising the technical know-how for 1st level of support (customer care centers) and other services’ outsourced partners in EMEA.