
John de
Dutch AI trainer
Male35 y/oCustomer Service SpecialistLive in ShanghaiNationality Netherlands
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Work experience
Dutch AI trainer
Pinduoduo, China2024.01-2024.12(a year)I was responsible for optimizing the performance of Temu's Dutch customer service chatbot. My work included improving the accuracy of the intent recognition model, creating localized translations, refining chatbot responses, developing solutions for customer issues, and coordinating as well as training an overseas annotation team.Billing Specialist
DHL e-Commerce, The Netherlands2020.01-2023.12(4 years)I was responsible for several billing processes, data analysis and User Acceptance Testing. I also had the following roles: Jul 2021 – Jul 2023, Robotic Process Automation (RPA) developer With RPA software Blue Prism and UiPath, I automated several billing processes in order to reduce manual work. Oct 2020 – Jul 2021, Product Management team member I was part of a multi-disciplinary team that developed new products such as delivery with code and printless return shipping. I took care of the cost analysis and product branding.Supply Controller
Bol.com2019.01-2019.12(a year)At the largest E-commerce platform in the Netherlands and Belgium I analyzed differences between supplier’s invoices and the delivered goods. I interacted with suppliers to reach a financial settlement about missing items and resolved recurring delivery problems.Financial Specialist
Talent&Pro2017.09-2018.09(a year)I was seconded to ABN AMRO Bank as a mortgage acceptor, Univé Insurance as data employee and PGGM (Pension fund service provider) as a pension administrator.Project Assistant / Application Manager
Prometheus Informatics2016.02-2017.02(a year)I was responsible for software implementation at the customer. More specifically: Planning and coordinating the installation of board computers for the customer’s fleet. Answer second line tickets concerning functional problems. Configure software for rollout, write user manuals, translate applications and provide training sessions.
Educational experience
University of groningen
Business Administration, Strategic Innovation Management2013.09-2015.07(2 years)Thesis: 8NHL University of Applied Sciences
Business IT & Management2008.09-2012.07(4 years)2 internships
Languages
Chinese (Mandarin)
Skilled
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