Communicated effectively using customer-friendly and appropriate language to explain customer bills and payment issues, as well as handle billing disputes in accordance with UBARCO NIGERIA LIMITED standards. Kept quality control/satisfaction records and look for new ways to improve customer service. Assisted the manager by creating documentation and following up on team meetings. Managed the billing process and scheduled reservations. Developed Excel spreadsheets to track customer data and perform extensive reconciliation

Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.

Sociology is the systematic study of human groups and social behavior. It focuses on the impact of social relationships on people's attitudes and behavior, as well as how societies form and change.