▪ Provide guidelines to assist Customer Service Associates to comply with the company’s quality procedures, standards, and specifications. ▪ Liaise with internal departments to obtain statistical data to serve clients better and assist employees to meet personal and department goals by setting a clear mission and deploying strategies focused on that mission. ▪ Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances and monitoring collection activities with established corporate policies and procedures.

▪ Ensured successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets. ▪ Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, brand awareness, and website traffic. ▪ Analyzed competitor pages to locate back links and keyword opportunities.

▪Communicated with customers to assess and address individual needs, providing timely and quality support via telephone, email and Social Media Networks. ▪Monitored customer buying trends and market conditions to achieve and surpass sales goals. ▪Identified product improvements or new products by remaining current on industry trends, market activities, and competitors.

Finance and Human Resources

French major and Spanish minor