Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary ◦ Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs ◦ Provide industry-leading customer service, solve 50 cases per day resulting in a 98% customer satisfaction score ◦ Meet and exceed daily productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction scores.

75% of the class