Successfully managed high call volumes and guest requests via PBX, ensuring prompt service. Handled F&B reservations, wake-up calls, and inquiries to enhance guest satisfaction. Trained new team members, upholding Four Seasons service standards.

Delivered high customer satisfaction through prompt issue resolution and follow ups. Accuracy,Consistently exceeded F&B upsell and sales goals. Trained new agents,enhancing team efficiency,Resolved guest complaints effectively. Maintained high call quality through professionalism and clarity,Built guest loyalty through personalized interactions.

Inbound/Outbound reservations for potential members and club owners through marketing campaigns. Successfully ensured club owners were assisted with all inquiries and requests accordingly. Maximized lead generation using CRM through referral program using my skilled techniques in communicating with already established contacts and club owners.

Answers guests inquiries and providing information relating to Maps, Facilities and services. Resolves problems by clarifying issues and finding resolutions through follow up calls to guests and related departments. Reporting directly to the Quality Manager and assisting on daily operation duties, Successfully improved quality service using key performance indicators.

Greeting guests and acquainting them with the hotel’s amenities Anticipating guests’ needs and solving their problems, Researching dining and entertainment, Providing directions and information about local points of interest, Successfully Ensured rooms and common areas meet guest standards. Daily-personalized assistance, detailed observation and the capacity to analyze guest behaviors.

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