Ikrom

Service Engineer
MalePre-sales technical supportLive in UzbekistanNationality
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Work experience

  • Service Engineer

    Husky Injection Molding Systems
    2021.05-Current(5 years)
    Machine Setup: Installing and setting up injection molding machinesand other associated equipment at customer sites. • • Troubleshooting: Diagnosing and resolving issues related to machine malfunctions, such as problems with the injection unit, clamping unit, or control systems. Skills • Technical support • Field service • Installation coordination • Equipment installation • System diagnostics • Technical consulting • Electrical systems • Schematic drawing • Repair Work: Performing on-site repairs or coordinating with the factory for more complex repair needs. • Customer Assistance: Providing technical support and guidance to customers regarding machine operation, troubleshooting, and repair. • Training: Training operators and maintenance staff on the proper use, maintenance, and troubleshooting of injection molding systems. • Process Optimization: Offering advice on optimizing molding processes, such as adjusting machine settings to improve product quality, reduce cycle times, or enhance efficiency. Retrofits and Enhancements: Implementing hardware and software upgrades, such as adding new features, improving energy efficiency, or integrating automation systems. • Staff training • Safety procedures • Languages Uzbek:Native language English Advanced (C1) Russian Proficient (C2) • Documentation and Reporting: Maintaining detailed records of service activities, including diagnostics, repairs, parts used, and any recommendations for the client. • Service Reports: Providing regular feedback to the management team regarding customer service issues, common technical problems, or recurring faults. • Compliance with Standards: Ensuring that all services are in compliance with industry standards, safety regulations, and customer requirements.
  • Sales Engineer

    Wilo Uzbekistan
    2020.01-2021.04(a year)
    Engage with customers: Meet with prospective clients, understand their specific requirements, and offer solutions based on their needs. This may involve site visits, phone calls, or virtual meetings. • • Solution-based selling: Based on the customer's needs, provide tailored recommendations for the appropriate pump systems, accessories, and related products. • Technical support: Provide technical information to clients about how specific pump models or systems would perform in their application, including details on efficiency, cost-effectiveness, and longevity. • Prepare proposals and quotes: Generate accurate quotations based on the customer's requirements, including product prices, delivery timelines, installation services, and any customization needed. • Negotiation: Engage in negotiations with customers to finalize pricing, terms, and • conditions, while ensuring that the solution aligns with both the customer's needs and the company's business goals. Technical presentations: Prepare and deliver technical presentations for customers, showcasing how the pumps work and how they solve specific operational challenges. • Training: Conducting training on pump operation, maintenance, or troubleshooting to the client's technical staff. • Achieve sales targets: Meet or exceed sales quotas and targets set by the company, tracking performance against goals. • Sales forecasting: Provide sales forecasts based on market conditions and current client pipelines.
  • Repair Technician

    Lukoil Uzbekistan
    2016.12-2020.01(3 years)
    Regularly check and inspect machinery, valves, pumps, compressors, and other critical equipment to ensure they are operating efficiently. • • Perform scheduled preventive maintenance on equipment to avoid unscheduled downtime and prolong the life of machinery. This can include lubricating parts, replacing worn-out components, and ensuring calibration. • Troubleshoot and repair malfunctioning equipment, including fixing leaks, replacing damaged parts, and repairing electrical or mechanical systems. • Use diagnostic tools and techniques to identify causes of equipment failure or underperformance, including checking pressure gauges, temperature sensors, and electrical systems. • Assist in the installation of new machinery, components, or systems when they are introduced to the plant. • Identify potential safety risks related to equipment failure or operational issues, and take steps to mitigate those risks. • Report on the condition of machinery and provide feedback to management on the status of equipment, upcoming maintenance needs, or potential risks.

Educational experience

  • Turin Polytechinic University in Tashkent - Tashkent

    Mechanical Engineering
    2016.09-2020.06(4 years)

Certificates

2024-10 PET Solutions training 2023-12 New hire training In Husky Technologies 2023-01 Pro-act training at Husky Technologies in Luxembourg ◆
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