Work experience

• Sales Manager

  Far East Hospitality Management (S) Pte Ltd

  2025.07-Current

  (a year)

  Sales Manager | Far East Serviced Residences Growing corporate and leisure business across Singapore’s serviced residences. Expert in client relations, strategic sales, and delivering tailored hospitality solutions.
• Cabin Crew

  Etihad

  2024.02-2025.03

  (a year)

  - Delivered high-touch service to a diverse range of guests, resolving issues proactively and maintaining a record of zero customer complaints. - Achieved an average Net Promoter Score (NPS) of 81–85% per flight, demonstrating a strong ability to drive guest satisfaction and loyalty. - Collaborated cross-functionally with team members from over 150 nationalities, ensuring seamless and culturally attuned service in a fast-paced, high-stakes environment.
• Cabin Crew

  Scoot

  2023.03-2023.12

  (10 months)

  - Delivered exceptional guest experiences in a cost-sensitive environment, consistently ensuring client comfort, satisfaction, and operational efficiency. - Applied strategic sales techniques to drive onboard revenue growth, demonstrating commercial acumen and the ability to contribute to profitability under tight constraints.
• International Sales Coordinator

  Taiwan Glass

  2022.07-2022.12

  (6 months)

  - Supported international B2B sales operations by managing client communications, processing high-volume orders, and coordinating end-to-end logistics across markets. - Maintained accurate client records using Customer Relationship Management (CRM) tools to support relationship management, sales tracking, and account growth initiatives. - Coordinated pre-sales and post-sales follow-up activities, ensuring alignment between internal teams and client expectations.
• Public Engagement and Communications Intern

  Ministry of Foreign Affairs, Taiwan (R.O.C.)

  2022.02-2022.07

  (6 months)

  - Acted as a communication and translation liaison, taking initiative to resolve issues and facilitate effective collaboration between internal and external contacts.

Educational experience

• Tunghai University

  Bachelor of Arts - BA Foreign Languages and Literature

  - Acquired strong analytical skills and attention to detail, beneficial for crafting tailored sales strategies and providing exceptional customer service. - Developed advanced communication skills and cultural awareness through in-depth studies of multiple languages and literatures. - Enhanced problem-solving abilities and adaptability by analyzing and interpreting diverse texts and contexts. - Applied research and presentation skills to effectively communicate ideas and solutions in professional settings.

Languages