Work experience

• General Assistant/ Self Check out Cashier/ Cashier/ Receiving Clerk

  T&T supermarket

  2024.04-2025.03

  (a year)

  • Began as a General Assistant, responsible for store organization, shelf stocking, and customer assistance. • Quickly adapted to store operations and was trusted with multiple roles: • Receiving Clerk (2x per week): Managed stock intake, verified deliveries, and coordinated with team leads on inventory control. • Self-Checkout Cashier (2x per week): Assisted customers with scanning, payment, and troubleshooting. • Backup Cashier: Filled in during staff absences to maintain seamless front-end service. • Trained new hires on General Assistant duties, including store layout, stocking procedures, and customer service expectations. • Provided hands-on training for new Self-Checkout Cashiers, demonstrating how to assist customers, handle errors, and manage daily operations. • Supported new team members during their onboarding period, answering questions and helping them build confidence in their roles. • Built strong teamwork and multitasking skills in a fast-paced, customer-oriented environment.
• Sales/ Cashier / Budtender

  Medicine Wheel

  2023.12-2024.03

  (3 months)

  • Assisted customers with product inquiries and purchases. • Handled cash transactions accurately and efficiently. • Ensured a clean and organized store environment. • Assisted in organizing inventory for efficient stock management. EXPERIENCES
• Tutorial Class Teacher

  A Plus One Education

  2018.03-2019.07

  (a year)

  • Provided after-school supervision and academic support to primary students, including school pick-up services. • Assisted students with homework completion, exam preparation, and improvement of their academic performance. • Maintained close communication with parents to report progress and address learning needs. • Supported students’ learning motivation and discipline, ensuring a safe and positive classroom environment. • Applied strong multilingual communication skills (Cantonese, Mandarin, English) to engage effectively with students and parents from diverse backgrounds.
• Accounting clerk

  Speeds Accounting Limited

  2017.05-2018.01

  (9 months)

  • Process daily financial transactions: accounts payable , accounts receivable, general ledger entries, vouchers, invoices. • Assist in month-end closing: prepare schedules, supporting documents, reports. • Communicate with colleagues, vendors, or auditors to resolve discrepancies or answer queries. • Support projects or tasks assigned by senior accounting staff.

Educational experience

• Loughborough University

  International business

  2022.10-2023.10

  (a year)

  I have an MSc in International Business from Loughborough University – it was a one-year full-time programme that really gave me a solid understanding of working in global, multicultural settings. The core modules covered things like cross-cultural management, international negotiations, innovation and entrepreneurship, strategy, and responsible business (with a big emphasis on sustainability and real-world global issues). They sharpened my strategic thinking and decision-making. What stood out most was the X-Culture project, a big international virtual team challenge. I teamed up with students from universities in five or six different countries, working remotely over several months on a real business case. Dealing with different time zones, cultures, and perspectives wasn't always easy, but it taught me a ton about cross-cultural communication, virtual collaboration, and solving problems globally.
• Bangor University

  Business Studies

  2019.09-2022.07

  (3 years)

  I have a BSc in Business Management from Bangor University – a three-year full-time programme that gave me a really solid knowledge in how businesses work in today's world. The course covered key areas like marketing, human resource management, accounting and finance, entrepreneurship, international business, strategy, economics, and business law. We dug into real-world case studies a lot, especially in the later years, analysing companies' products, markets, finances, and people to figure out strategies and decisions. It was pretty hands-on, with interactive projects, opportunities to join national competitions, and engagement through the Business Clinic with guest speakers from industry. The focus on practical skills like problem-solving, leadership, and managing change has been great for building confidence.

Languages