Work experience

• Remote IT Support

  JustAnswer UK

  2019.01-2024.01

  (5 years)

  • Provided remote IT support to customers, resolving technical issues related to computer hardware and software. • Ensured customer satisfaction through effective communication and problem-solving.
• Network Administrator

  Tripnologies

  2010.01-2019.01

  (9 years)

  • Managed internal computer networks, implemented LAN/WAN systems, and ensured network security. • Provided technical support and training to end-users. • Analyzed network environments and identified potential enhancements.

Educational experience

• Lebanese International University, Lebanon

  Computer Science

  2008.10-2011.05

  (3 years)

  3.7/4 GPA

Languages